Sofitel Philippine Plaza Manila Hotel

Stayed for a week and had a great time. The people working at the hotel are extremely friendly, the lagoon pool is really nice, and the Spiral restaurant is one of the best I've ever eaten at, the buffet was really amazing! The outdoor amenities and views are incredible. Customer care like I've never seen anywhere. Ideal for kids because of the big lawn area. Generally a good hotel and would definitely come back soon! There's nothing to complain about in this hotel. Excellent hotel. The service was awesome. The staff went out of their way to make sure we were comfortable and had a very pleasant stay. I hope the hotel could maintain the cleanliness, good facilities and the quality of service they have.

I checked in at this during holiday for a staycation at this grand hotel that is strategically located along Roxas Boulevard. They have clean and spacious rooms. The staff were friendly, attentive, very helpful and accommodating. The amenities were also great. They got almost everything that you need. Holiday or not, I believe that the hotel management should be ready to accommodate guests. We spent a lot of time during our check-in. I also noticed some parts of the hotel to be filthy.

Excellent breakfast and amazing service. Extremely good welcome and preoccupation during all of our stay. Especial amenities due to our honey moon. Difficult Access to the city center. Transportation from and to the airport, and Also to the city's attractions wasn't included.

Very Good only if your conventions are near the MOA and PICC, and if you're willing to get an Uber or grab or a taxi every time you go out, but if you're planning to just walk around when you get out the hotel, not a good idea as there are no places to visit that's immediately located around the hotel you need a car to get to places. Very well designed room, placed up in the floors for privacy, only downside is we were facing the parking lot even stayed the whole day for one of those days a lot of access for the TV which allows USB and HDMI connection bed was very comfortable, feels like being on a cloud; couch was awesome too nice collection on the minibar (though quite expensive) they said it was a renovated room, but it felt like brand new. Comfort Room very spacious, only thing that bothered me a bit that refills were very inconsistent shower is very relaxing with a rain like effect with a quick response in temperature change the toiletries available were quite a lot with even a loofah and a nice comb to boot the shampoo, body gel, conditioner, and lotion are very classy and luxurious it also had blinds so you could watch TV from the bathroom. Amenities excellent the pool was adequate for one's needs (but cold though), the pool area is very good for lounging around and enjoying the sunset the steam room was broken that time but the sauna and Jacuzzi are very relaxing. Breakfast at the spiral was very filling and delicious, however having the same variety of food everyday would seem very redundant and uninspired, leaving me a bit unimpressed in the long run. Service very good always served with a smile and always opened the door (except at night); however, some requests for water or coffee took too long or were forgotten repairs for the room or for additional linen or towels were quite quick. Overall a good stay just everything a little expensive given the cheap nature of the country.

Since the hotel was fully booked during our stay and we checked in a little late than expected 2:40 pm, we got a room that has foul odor, like a room that been vacant and hasn't been cleaned for years(with exaggeration). But kudos for being so accommodating and helpful that they had transferred us and upgraded us to a much better room and all our requests were granted in just a nick of time. Like what I have said, the hotel was fully booked. When we checked out we waited for an hour and half for the carts be sent to our rooms just so our things will be picked up and sent downstairs. We were told that they don't have enough trolley for every room and since everybody needs to check out at noon, we queued in a little longer than expected. Plus the pool area in the morning has a foul smell due to the smell of the bay, and the water was freezing cold.

Over all it was nice. My family and I had a great time spending some quality time together. Staff are very accommodating and helpful. Bathroom was clean. I loved and enjoyed the pool. The breakfast is unbelievable. View of Manila Bay from our bedroom was fantastic. Elevator waiting time during peak hours was long. The prices on the food is a little on the expensive side but other than that all is well.

Yes its a 30 year old property and in some ways it shows. But then it is a huge property with space and campus that most new luxury hotels will never have. For me that was a charm. Its big, spacious and grand. They don't make hotels like that anymore. The staff is also very friendly and as expected very nice. It is located by the manila bay and with the location and the large and beautiful pool area it almost feels like a resort. Great place to chill and just enjoy the sunset. As a guest I never had such a nice and friendly reception. Much much more then we could ever expect. A thank you for that even now. We had the food there its good enough. Just they have very limited choices which is something that we didn't understand. The main area for buffet is fine but hope they have more areas and choices for ala carte. More Filipino food also would be great as the food is great. This hotel takes a nice picture with the pretty surroundings but as far as staff training they could use some help. We went to the poolside grill for a appetizer and drink and felt we needed to wave down the server who seemed overwhelmed with a few tables. I don't know if or when will I ever go to Manila but I am definitely staying there. The hotel was the best part of the city for us.

Stayed for the night and had an event in the function room. It is one of the best hotels in the Philippines. it has a fantastic view of the Manila Bay that provides Instagram-worthy sunset photos. Provide a shuttle to and from tourist destinations near the hotel