The hotel, facilities are great, nothing less than what you expect from a 5-star Sofitel hotel. What make this hotel to stand out from other Sofitel hotels, are the personnel, especially the guys in the reception, concierge and the guys at the door. They were all so friendly and helpful in all ways and with a smile. During my stay I needed some medical care. Being in a foreign city and not knowing the local language did not make it easy and was a challenge. But the help and understanding I did get from the personnel is something unbelievable, they really did the best for me as hotel guest. Especially Mr. Robert Czabanyi, Ms. Zsofia Cseznok, Mr. Robert Humenyik and Ms. Eniko Krausz-Szekely, the helpfulness and friendliness you showed me is unforgettable. You are all my heroes. Thank you. Not to forget the guys at doors, helping with transport, luggage etc. Amazing attitude you all have. The small things matters the most. Looking forward to coming back soon to your beautiful hotel. This is a hotel with a special touch, and what make it, is the personnel, seldom seen friendliness and caring attitude. A 10+ hotel, a place I really recommend for your next stay in Budapest.
10.0