Shangri-la Surabaya

Shangri-la Surabaya


JL. May. Jend. Sungkono 120, Surabaya, Indonesia

ExcellentBased on 206 reviews


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Sat 2/11

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About Shangri-la Surabaya

Boasting a swimming pool, Shangri-la Surabaya is located in Surabaya and offers comfortable accommodation. In addition to free public parking on site, the hotel features comfortable 5-star rooms and a...

Good to Know

To Downtown3.7 mi
Nearest airportSurabaya Juanda
Distance to airport7.8 mi


Check-in time2:00 PM
Check-out time12:00 PM
InternetWi-Fi available in all areas
PolicyPets not allowed
Payment & CancellationPolicies vary by room type and provider.
Front desk number+62 316 003 8888

Amenities at Shangri-la Surabaya

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Wine glasses
  • ATM on-site
  • Yukata (Japanese bathrobe)
  • Electric kettle
  • Entire unit wheelchair accessible
  • Executive lounge access
  • Fire extinguisher
  • Gift shop
  • Laundry facilities
  • Ironing service
  • Flat-screen TV
  • Packed lunches
  • Free toiletries
  • Shoeshine
  • Garden view
  • Shops (on site)
  • Room service
  • Smoke alarms
  • Hardwood or parquet floors
  • Hypoallergenic
  • Hypoallergenic pillow
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hot tub
  • Interconnected room(s) available
  • Child pool
  • Outdoor pool
  • Key card access
  • CCTV in common areas
  • CCTV outside property
  • Kid-friendly buffet
  • Restaurant
  • Bar/Lounge
  • Landmark view
  • Hand sanitizer in guest accommodation and key areas
  • Express check-out
  • Hairdryer
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Air-conditioned
  • Non-feather pillow
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Pants press
  • Food can be delivered to guest accommodation
  • Guests can opt-out of accommodation cleaning
  • Free parking
  • Pool towels
  • Staff follow all safety protocols as directed by local authorities
  • Pool view
  • Disinfection of high-touch surfaces
  • Pool with a view
  • Coffee shop
  • Bathrobe
  • Private bathroom
  • Garden
  • 24hr front desk
  • Designated smoking area
  • Smoking rooms available
  • Steam room
  • Night club
  • Storage available
  • Spa and wellness center
  • Raised toilet
  • Non-smoking rooms available
  • Terrace/Patio
  • Increased accessibility
  • Linens
  • Towels
  • Safety deposit box
  • Seating area
  • Elevator
  • Minibar
  • Shampoo
  • Pool bar
  • Shower
  • Iron and ironing board
  • Shower cap
  • Accessible by elevator
  • Adapted bath
  • Slippers
  • First-aid kit
  • Additional bathroom
  • Snack bar
  • Socket near the bed
  • Additional toilet
  • Sofa
  • Alarm clock
  • Allergy-free room
  • Enhanced cleaning
  • Bathtub
  • Spa bath
  • Body soap
  • Bottle of water
  • Breakfast in the room
  • Tea/coffee maker
  • Carbon monoxide detector
  • Telephone
  • Kettle
  • Carpeted
  • Refrigerator
  • Toilet
  • Toilet paper
  • Safe
  • Sauna
  • Toothbrush
  • City view
  • Towels/sheets (extra fee)
  • Clothes rack
  • Trash cans
  • Coffee machine
  • Tumble dryer
  • TV
  • Upper floors accessible by elevator
  • Conditioner
  • Valet parking
  • Desk
  • Dining area
  • Dining table
  • Walk-in shower
  • Wardrobe or closet
  • Water slide


  • Game room
  • Golf
  • Fitness center
  • Tennis
  • Kids' club
  • Kids' outdoor play equipment
  • Table tennis
  • Playground
  • Massage


  • Babysitting or child care
  • Business center
  • Car rental
  • Wake-up service
  • Daily housekeeping
  • Fax/photocopying
  • Concierge service
  • Currency exchange on-site
  • Laundry service
  • Meeting/Banquet facilities
  • Multi-lingual staff
  • Photocopier service
  • Contactless check-in/check-out
  • Tour desk
  • Face masks for guests available
  • Health club
  • Spa
  • Beauty salon
  • 24-hour security
  • Airport shuttle (surcharge)
  • Shuttle service
  • Conference rooms
  • Wedding services
  • Ticket service

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Reviews for Shangri-la Surabaya

Very goodBased on 206 verified guest reviews

Pros +
  • The staff were helpful kind and friendly (in 36 reviews)
  • Wonderful staff and a very nice place to be. (in 29 reviews)
  • room is nice and clean. (in 27 reviews)
Cons -
  • Never ever stay at this hotel. (in 10 reviews)
  • The whorse TV i have ever had in a 5 star hotel (in 8 reviews)
  • All were good except the slow checkin time. (in 5 reviews)

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Photos of Shangri-la Surabaya

Where is Shangri-la Surabaya

Most Popular Landmarks

Tunjungan Plaza2.5 mi
Surabaya Plaza Shopping Mall2.8 mi

Getting Around

Surabaya Pasar Turi3.1 mi

FAQs when booking at Shangri-la Surabaya

Is pricing at Shangri-la Surabaya comparable to 5 star hotels in Surabaya?

There is a 3% difference in the average nightly rate of 5 stars hotels in Surabaya and the average nightly rate at Shangri-la Surabaya. The rate at Shangri-la Surabaya is just $72/night and is considered a very good deal when staying in Surabaya.

How close is Shangri-la Surabaya to the nearest airport, Surabaya Juanda Airport?

With a distance of 7.8 mi between Shangri-la Surabaya and the nearest airport, Surabaya Juanda Airport, the drive typically takes about 0h 15m depending on traffic. Be sure to check traffic trends near the hotel and airport as some areas experience higher traffic than others and can increase your expected travel time.

What is the best way for guests to get from Surabaya Juanda Airport to Shangri-la Surabaya?

For the most freedom while visiting Surabaya, consider renting a car for about $66/day and parking it at Shangri-la Surabaya where they offer parking spaces to hotel guests. Taking a taxi or rideshare service from the nearest airport, Surabaya Juanda Airport, to your hotel is often the most cost effective transportation solution.

Is there a pool at Shangri-la Surabaya?

Yes, Shangri-la Surabaya has a pool for hotel guests. Generally, hotel pools have opening and closing times so be sure to speak to the front desk before using the pool.

How close is Shangri-la Surabaya from the Surabaya city center?

Shangri-la Surabaya is 1.1 mi away from the center of Dukuh Pakis, Surabaya. Consider visiting Ampel Mosque, a popular landmark that can be accessed from Shangri-la Surabaya by various forms of transportation.

What is the Shangri-la Surabaya phone number?

You can reach the front desk of Shangri-la Surabaya at +62 316 003 8888.

Does Shangri-la Surabaya have Wi-Fi available?

Yes, Shangri-la Surabaya has Wi-Fi available to hotel guests.

Is there a gym or fitness center at Shangri-la Surabaya?

Shangri-la Surabaya does have a gym on-site. The gym area is only open to hotel guests and the hours and rules can change drastically from hotel to hotel. It is recommended that you contact the front desk with questions.

What is the check-out time at Shangri-la Surabaya?

Shangri-la Surabaya has a normal check-in time of after 2:00 PM, and check-out time of before 12:00 PM.

How much does it cost to stay at Shangri-la Surabaya, Surabaya?

A good deal at Shangri-la Surabaya right now is between $56 and $72 per night. Prices change based on dates and room type, so enter your requirements in the form above to see the best deals currently available.

Is there a restaurant at Shangri-la Surabaya?

Yes, there is a restaurant on-site at Shangri-la Surabaya, Surabaya. For drinks at the accommodation, there is a bar available.

Does Shangri-la Surabaya have a laundry service?

Yes, there is a hotel laundry service for guests at Shangri-la Surabaya. There is also an ironing board and iron in the accommodation.

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