Everyone was so friendly and accomodating. Even a week before we check in I could really feel that they value and take guest request with care. Our stay was my surprise for my friend to celebrate his birthday. I was requesting to have a birthday set up during our stay. The driver from the shuttle bus was so accommodating I gave him the balloons to endorsed it at the front desk. Sorry I wasn't able to get the name of the driver that was last Dec. 2 at 5:30 pm ayala mall. I would like to thank Kevin Delos Reyes at the front desk for helping me coordinate the set up. I also would like to thank Sir Edgar for the beautiful set up it was so romantic. And also I would recommend Mr. Renz from aqua he so friendly and accommodating. All from front office and F&B staff were excellent. It was indeed a memorable stay. See you soon shangrila we will be back on april. Thank you for your excellence service.