Friendly staff, very comfortable bed, great shower water pressure and nice pool area. First, the room smelled like cigarette smoke even in a non-smoking room. The slippers were not complimentary and there were no towels provided at the pool area. The swimming pool area was full of cockroaches. During our swim I counted at least 6 cockroaches by the sun tanning beds. Lastly, the hot chocolate from the breakfast spread was not hot, at all.