Felt like an authentic Japanese experience. Liked the small touches like socks in the room and hot water premade in a thermos so we could settle in with green tea and little cookies. The staff is outstanding in every respect, bending over backwards to accommodate requests, however minor. They were super helpful, accommodating, had great recommendations, and were really funny. They had regular events that made it easy to meet people. Reservations were made for us at restaurants and transportation arranged for us too. The private bath was very clean and relaxing. We're glad that we stayed here even though it was a little out of our budget.