Polana Serena Hotel
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Polana Serena Hotel Hotel

Avenida Julius Nyerere 1380 Avenida Julius Nyerere 1380, Maputo, Mozambique Show Map

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9.0
Excellent from 182 reviews
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About Polana Serena Hotel

Polana Serena Hotel is located in Maputo and features an indoor pool, free Wi-Fi and outdoor tennis courts. There is also a fitness centre with a swimming pool.

Polana Serena Hotel offers 150 rooms, all of which are fitted with a hair dryer.

On-site dining options include a restaurant, which is a convenient place to enjoy a meal. In the evening, guests can relax in the comfortable lounge bar.

Polana Serena Hotel has easy access to Joaquim Chissano Convention Center. An airport shuttle is also provided.

Excellent 9.0
182 guest reviews

Hotel Features

Activities

Massage, Fitness center, Tennis

Policy

Pets not allowed

Services

Business center, Wake-up service, Daily housekeeping, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Face masks for guests available, Spa, Beauty salon, Airport shuttle (surcharge), Babysitting/child services (surcharge)

General

Spa and wellness center, Electric kettle, Terrace/Patio, Increased accessibility, Towels, Safety deposit box, Sea view, Gift shop, Seating area, Laundry facilities, Elevator, Minibar, Flat-screen TV, Free toiletries, Garden view, Room service, Shower, Iron and ironing board, Physical distancing in dining areas, Physical distancing rules, First-aid kit, Process in place to check health of guests, Hot tub, Indoor pool, Outdoor pool, No smoking, Balcony, Bathtub, Restaurant, Bar/Lounge, Hand sanitizer in guest accommodation and key areas, Express check out, Hairdryer, Screens or physical barriers placed between staff and guests in appropriate areas, Bridal suite, Cable or satellite TV, Mosquito net, Telephone, Use of cleaning chemicals that are effective against coronavirus, Carpeted, Air-conditioned, Toilet, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitized, Safe, Sauna, Food can be delivered to guest accommodation, Complimentary breakfast, TV, Free parking, Staff follow all safety protocols as directed by local authorities, Pool view, Desk, VIP room facilities, Private bathroom, Garden, Wardrobe or closet, 24hr front desk, Designated smoking area, Storage available

Internet

Free Wi-Fi, Internet

Check-in

From 2:00 PM

Check-out

Prior to 11:00 AM

Polana Serena Hotel reviews

Polana Serena Hotel
9.0
Excellent
from 182 reviews

Rating summary

  • Cleanliness 9.3
  • Comfort 9.4
  • Location 9.3
  • Services 9.1
  • Staff 9.1
  • Value for money 8.0

Recent reviews of Polana Serena Hotel

  • Matilda D

    Apr 2019

    Verified Stay

    Excellent Stay

    The hotel itself is a classic building built in the 1920's, beautiful, very well maintained and where amenities have been introduced which make the stay perfectly memorable. The elevator is beautiful and if you go up the stairs, you see the details because it's worth it. The rooms are spacious and if you can piece to stand facing the pool. Worth the view. Try the outdoor pool and be sure to get to know the indoor pool of the spa and its juices. At the end of the day, treat yourself to a gin on the bar terrace and if you want to have a snack you have several options to do so. The service is good and the only drawback for me is the breakfast, which is a bit short of rest, being however good. If you leave early you can have breakfast in the room or ask for a 'breakfast box'. What makes the stay even more perfect is the friendliness, the smile and the hospitality that feels to all the staff. Highly recommend.

    10.0
  • Marie DiZeo

    Sep 2018

    Verified Stay

    Great Property!

    Loved my stay at this hotel. The hotel is very charming to start with but equally I was impressed with the facilities. The rooms are very spacious with everything on tap, the usual hairdryer and toiletries and easy internet access, good TV channels. The buffet breakfast offered everything you would like plus custom cooked eggs and lots of fruit, muesli, juices etc. The pool is lovely and I enjoyed a swim at the end of the day. The view over the ocean is also special. Staff were efficient, attentive and polite.

    10.0
  • Shandeigh M

    Aug 2018

    Verified Stay

    It's The Best

    Visiting during a tourism conference, with some five hundred delegates should have made this hotel busy as a beehive. But staff and spacious design let one forget that there was a big event. The service is fantastic, the food amazing, the rooms functional, rather than luxurious. There are old and new elements to the hotel, so if you are in a new one and order room service, it is so far away that the food may arrive lukewarm (or the ice cream is melting). But if you tell them, they'll make an extra effort. Nothing more I could ask for just continue giving the guest the great service that you provide.

    10.0