This hotel is in a awesome area right across the street from the Imperial Palace and following entryway to the subway. The staff were neighborly and supportive and the rooms were expansive for Japanese standards. The style of this hotel was too beautiful, exceptionally wonderful lobby and design of the rooms. The staff is so inviting and accommodating. We continuously felt comfortable asking any question. Everybody that we talked with had exceptionally great English. There were exceptionally thoughtful amenities counting toothbrushes and hairbrushes. Their coffee available in the room was really good. Housekeeping was excellent and staff always polite.