The staff here are extremely friendly and helpful. The person I dealt with the most was the front office supervisor, Mike. He was so nice and helpful. He made sure that our stay was comfortable and would answer any and all questions we had. We were also able to get a shuttle to and from the airport which was very convenient. The room was clean and comfortable and perfect for what we needed. We spent most of our day out at the mall or touring the city. The place was very affordable. Room is very typical, but we had the view of Manila bay so it offsets everything bad if you see one. They have free water and ice maker on selected floors( water tends to be consumed immediately by guests) so best to get for yourself already as soon as you see one, or buy from outside( they have free ice also) Will stay again with this hotel.