The hotel's location is great. It is in central Townsville, so it is close to the shopping centre and plenty of food outlets. The surrounding gardens are beautiful, and we absolutely loved hanging out by the large pool. Staff were so helpful and buffet breakfast was well worth it. The cons are: the bed in our room was ridiculously uncomfortable, the air conditioner was super noisy, and the bathroom badly needed renovation! There were cracked tiles everywhere and the sink had moulds and it was all just very unhygeinic. Definitely did not feel like we were staying in a 4-star hotel.