Greeting staff of mandarin orchard Singapore. I was a guest from may 29 to may 31st. I dont normally write reviews but i was really impressed by one of your staff 'Joel Tan' from front desk. He was just very warm and friendly and totally exceed my expectation. Whenever i ask him about what to do in Singapore hes always willing to share and tell me more about singapore. He always serve with a warming smile. I traveled with my family and im from thailand. So my parents does not speak very good english and when they tried to check in without me (as i arrived one day later than my parents). My parents told me that Joel is able to converse in basic thai so my parents actually very impressed and felt very welcoming to hotel. Upon checking out Joel remembered us and actually took his time to ask how was our room and even took the time to keep our luggage as we are actually having a late flight back to thailand. Would like to give my thanks to Joel. Overall a fantastic experience. Thank you Joel and staff of mandarin orchard. Will be back very soon.