JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La


277 Orchard Road, Singapore, Singapore

ExcellentBased on 2,277 reviews


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About JEN Singapore Orchardgateway by Shangri-La

This hotel is located in Singapore City Centre, and features an outdoor pool, free Wi-Fi and a rooftop terrace. It offers 4-star accommodation with air-conditioned rooms.

JEN Singapore Orchar...

Good to Know

To Downtown0.6 mi
Nearest airportSingapore Seletar
Distance to airport8.2 mi


Check-in time3:00 PM
Check-out time12:00 PM
InternetWi-Fi available in all areas
PolicyPets not allowed
Payment & CancellationPolicies vary by room type and provider.
Front desk number+65 6708 8888

Amenities at JEN Singapore Orchardgateway by Shangri-La

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Window
  • Computer use available
  • Electric kettle
  • Family rooms
  • Cribs available
  • Laundry facilities
  • Ironing service
  • Flat-screen TV
  • Packed lunches
  • Free toiletries
  • Shoeshine
  • Room service
  • Smoke alarms
  • Physical distancing in dining areas
  • Physical distancing rules
  • Infinity pool
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • Interconnected room(s) available
  • Outdoor pool
  • Key card access
  • Restaurant
  • Bar/Lounge
  • Hand sanitizer in guest accommodation and key areas
  • Express check-out
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Air-conditioned
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Pants press
  • Food can be delivered to guest accommodation
  • Guests can opt-out of accommodation cleaning
  • Free parking
  • Pool towels
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Pool with a view
  • Coffee shop
  • Bathrobe
  • Private bathroom
  • Garden
  • Private check-in/check-out
  • Designated smoking area
  • 24hr front desk
  • Storage available
  • Non-smoking rooms available
  • Terrace/Patio
  • Increased accessibility
  • Rooftop pool
  • Linens
  • Towels
  • Safety deposit box
  • Seating area
  • Shampoo
  • Pool bar
  • Shower
  • Iron and ironing board
  • Accessible by elevator
  • Slippers
  • First-aid kit
  • Snack bar
  • Additional toilet
  • Sofa
  • Alarm clock
  • Sofa bed
  • Enhanced cleaning
  • Spa bath
  • Body soap
  • Bottle of water
  • Breakfast in the room
  • Tea/coffee maker
  • Telephone
  • Carpeted
  • Toilet
  • Toilet paper
  • Thermometers for guests provided by property
  • Safe
  • Toothbrush
  • City view
  • Clothes rack
  • Coffee machine
  • TV
  • Upper floors accessible by elevator
  • Conditioner
  • Desk
  • Vending machine (drinks)
  • Vending machine (snacks)
  • Walk-in shower
  • Wardrobe or closet


  • Fitness center


  • Babysitting or child care
  • Car rental
  • Wake-up service
  • Daily housekeeping
  • Fax/photocopying
  • Concierge service
  • Currency exchange on-site
  • Laundry service
  • Meeting/Banquet facilities
  • Multi-lingual staff
  • Photocopier service
  • Special diet menus (on request)
  • Contactless check-in/check-out
  • Face masks for guests available
  • Conference rooms
  • Ticket service

Hotels Similar to JEN Singapore Orchardgateway by Shangri-La

Reviews for JEN Singapore Orchardgateway by Shangri-La

Very goodBased on 2,277 verified guest reviews

Pros +
  • Amazing rooftop pool and brilliant location! (in 294 reviews)
  • "Amazing pool, great staff, great location." (in 287 reviews)
  • The roof top pool is one of the best in Singapore. (in 284 reviews)
Cons -
  • material inaccuracies about the room rate. (in 107 reviews)
  • material inaccuracies about the room rate. (in 104 reviews)
  • I arrived around 8 pm after a long flight. (in 5 reviews)

Traveler type:
Sort by:
4.8 Mediocre
ridiculous room rate , pay more if you wants a bathtub.i been travelling many countries and mostly have bathtub and shower screen both and the room charges are reasonavle but here this hotel jen it's pricing so ridiculous . If i know my standard king size room has got no bathtub which in the first i was not informed abt it, i wouldn't have booked this hotel Jen in the first place at all. its very annoying when the hotel website have shown bathtub and i did'nt get one. And the room rates is not cheap for a room without a bathtub and a breakfast. thanks but no thanks!

Photos of JEN Singapore Orchardgateway by Shangri-La

Where is JEN Singapore Orchardgateway by Shangri-La

Most Popular Landmarks

Orchard Road0.5 mi
Lucky Plaza0.5 mi
Clarke Quay0.8 mi
Orchard Tower0.8 mi
Bugis Street Shopping District1.1 mi
Boat Quay1.1 mi

Getting Around

Singapore Concorde Hotel0.2 mi
Singapore Mackenzie Rd0.8 mi
Singapore Little India Arcade0.9 mi
Singapore Concorde Shopping Centre0.9 mi
Singapore Chinatown Stn1.2 mi
Singapore Queen Street Bus Terminal1.2 mi

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