Prior to my arrival, I read several bad comments regarding poor customer service but we didn't experience any of those at all. The staffs were very friendly and helpful in finding taxis and with our luggage without us even asking. The designs are obviously the upside of this hotel. Every little corner is meticulously designed, a real feast to the eyes. The amenities given were also very generous (free mini bar items and Muji Stationeries!). The breakfast provided were also awesome. The only downside might be the slow wifi connection and quite pricey rate. But a five star experience worth every penny.