Lake Kivu Serena Hotel

Lake Kivu Serena Hotel


Gisenyi Rwanda, Gisenyi, Rwanda

ExcellentBased on 86 reviews


Cheapest rate

per night

Fri 10/22
Sat 10/23
...and more

Best Deals for Lake Kivu Serena Hotel

This destination can have additional per person taxes which are excluded in the prices below

Set your travel dates to check availability and prices
Fri 10/22
Sat 10/23
Fri 10/22
Sat 10/23
...and more

Reviews for Lake Kivu Serena Hotel

ExcellentBased on 86 reviews
Rating Summary
  • Cleanliness9.0
  • Comfort8.6
  • Location9.5
  • Services8.4
  • Staff8.8
  • Value for money7.5
Who stays here?
  • Families 
  • Couples most popular!
  • Groups of friends 
  • Solo travelers 
  • Business travelers 

About Lake Kivu Serena Hotel

Situated in Gisenyi, Lake Kivu Serena Hotel provides sophisticated 4-star accommodation, as well as outdoor tennis courts and an outdoor pool. It also offers meeting rooms, massage services and an exp...

Good to Know

Distance to city centre

0.8 mi

Location rating


Nearest airport

Kigali Intl

Distance to airport

62.9 mi



2:00 PM


11:30 AM




Pets allowed on request. Charges may apply.


Policies vary by room type and provider.

Contact Number

+250 252 541 111

Amenities at Lake Kivu Serena Hotel

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Wine glasses
  • Electric blankets
  • Electric kettle
  • Entire unit located on ground floor
  • Executive lounge access
  • Extra-long beds (> 2 meters)
  • Family rooms
  • Cribs available
  • Feather pillow
  • Gift shop
  • Laundry facilities
  • Flat-screen TV
  • Free toiletries
  • Room service
  • Smoke alarms
  • Hardwood or parquet floors
  • Hypoallergenic
  • Hypoallergenic pillow
  • Physical distancing in dining areas
  • Physical distancing rules
  • Infinity pool
  • Property is cleaned by professional cleaning companies
  • Inner courtyard view
  • Process in place to check health of guests
  • Interconnected room(s) available
  • Outdoor pool
  • Key card access
  • Kids meals
  • Kid-friendly buffet
  • Kitchenware
  • Lake view
  • Restaurant
  • Bar/Lounge
  • Landmark view
  • Hand sanitizer in guest accommodation and key areas
  • Express check-out
  • Hairdryer
  • Lockers
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Mountain view
  • Air-conditioned
  • Non-feather pillow
  • Guest accommodation is disinfected between stays
  • Outdoor dining area
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Outdoor furniture
  • Delivered food is securely covered
  • Pants press
  • Food can be delivered to guest accommodation
  • Plunge pool
  • Free parking
  • Pool towels
  • Staff follow all safety protocols as directed by local authorities
  • Pool view
  • Pool with a view
  • Private beach
  • Bathrobe
  • Private bathroom
  • Garden
  • Designated smoking area
  • 24hr front desk
  • Kitchenette
  • Private parking
  • Quiet street view
  • Spa and wellness center
  • Non-smoking rooms available
  • Terrace/Patio
  • Increased accessibility
  • Linens
  • Towels
  • Safety deposit box
  • Seating area
  • Minibar
  • Shampoo
  • Pool bar
  • Shower
  • Iron and ironing board
  • Shower cap
  • Accessible by elevator
  • Adapter
  • Slippers
  • First-aid kit
  • Microwave
  • Socket near the bed
  • Sofa
  • Balcony
  • Bathtub
  • Spa bath
  • Body soap
  • Bottle of water
  • Tea/coffee maker
  • Telephone
  • Tile/marble floor
  • Refrigerator
  • Toilet
  • Toilet paper
  • Toothbrush
  • Cleaning products
  • Towels/sheets (extra fee)
  • Clothes rack
  • Trash cans
  • Coffee machine
  • TV
  • Upper floors accessible by elevator
  • Conditioner
  • Desk
  • Dining area
  • Dining table
  • Walk-in shower
  • Wardrobe or closet


  • Fitness center
  • Tennis
  • Massage


  • Babysitting or child care
  • Business center
  • Wake-up service
  • Daily housekeeping
  • Concierge service
  • Meeting/Banquet facilities
  • Special diet menus (on request)
  • Contactless check-in/check-out
  • Airport shuttle (surcharge)
  • Conference rooms

Photos of Lake Kivu Serena Hotel

Where is Lake Kivu Serena Hotel

FAQs when booking at Lake Kivu Serena Hotel

  • Is pricing at Lake Kivu Serena Hotel comparable to 4 star hotels in Gisenyi?

    Nightly rates at Lake Kivu Serena Hotel will generally be 19% cheaper than the average 4-stars hotel in Gisenyi. When staying at Lake Kivu Serena Hotel, you should be prepared to pay about $177/night, which is considered to be a good deal in Gisenyi for a 4-stars hotel.

  • How close is Lake Kivu Serena Hotel to the nearest airport, Kigali Intl?

    At just 62.9 mi apart, the expected drive time from the nearest airport, Kigali Intl, to Lake Kivu Serena Hotel is 2h 5min. The estimated drive time may vary depending on high and low traffic times in the surrounding area. This is especially true for metro areas.

  • What is the best way for guests to get from Kigali Intl to Lake Kivu Serena Hotel?

    One of the more popular options today is to take a taxi or ridesharing service directly from Kigali Intl to the hotel. This option is often cost effective, but guests must keep a lookout for peak time rates.

  • Is Lake Kivu Serena Hotel considered pet-friendly?

    Lake Kivu Serena Hotel is pet friendly. Feel free to bring your household pet if you’re staying at Lake Kivu Serena Hotel.

  • Is there a pool at Lake Kivu Serena Hotel?

    Yes. HotelsCombined users traveling to Gisenyi often look for hotels with a pool available. Most hotels have pool hours, so be sure to ask the front desk at Lake Kivu Serena Hotel for pool rules and guidelines.

  • What is the Lake Kivu Serena Hotel phone number?

    You can reach the front desk of Lake Kivu Serena Hotel at +250 252 541 111.

  • Does Lake Kivu Serena Hotel have Wi-Fi available?

    Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.

  • Is there a gym or fitness center at Lake Kivu Serena Hotel?

    There is a hotel fitness center accessible to guests of Lake Kivu Serena Hotel. Most hotels do not have 24-hour fitness centers, so be sure to contact the front desk for gym hours and availability.

  • What is the check-out time at Lake Kivu Serena Hotel?

    11:30 AM is the check-out time at Lake Kivu Serena Hotel. Late check-out may be available, but needs to be agreed with the hotel.

  • How much does it cost to stay at Lake Kivu Serena Hotel, Gisenyi, Rwanda?

    $132 per night is the best price found recently for a room at Lake Kivu Serena Hotel, with average deals around $177 per night. Enter your dates in the form above to see current prices.

  • Is there a restaurant at Lake Kivu Serena Hotel?

    There is an on-site restaurant - contact Lake Kivu Serena Hotel for opening and last order times. For drinks at the accommodation, there is a bar available.

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