Lake Kivu Serena Hotel

Lake Kivu Serena Hotel


Gisenyi Town, Gisenyi, Rwanda

ExcellentBased on 161 reviews


Cheapest rate

per night

Mon 12/18
Mon 12/25

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About Lake Kivu Serena Hotel

Discover essential information, amenities, and features of Lake Kivu Serena Hotel, providing insights into what to expect during your stay. Information on this property was last updated on December 11, 2023.
Boasting an outdoor pool, Lake Kivu Serena Hotel is situated in Gisenyi and offers sophisticated accommodation. It also features meeting rooms, massage services and an express check-in and check-out f...

Good to Know

To Downtown0.8 mi


Check-in time2:00 PM
Check-out time11:30 AM
PolicyPets allowed on request. Charges may apply.
Payment & CancellationPolicies vary by room type and provider.
Front desk number+250 252 541 111

Amenities at Lake Kivu Serena Hotel

Top features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • Wine glasses
  • Electric blankets
  • Electric kettle
  • Entire unit located on ground floor
  • Executive lounge access
  • Extra-long beds (> 2 meters)
  • Family rooms
  • Cribs available
  • Feather pillow
  • Gift shop
  • Laundry facilities
  • Flat-screen TV
  • Free toiletries
  • Room service
  • Smoke alarms
  • Hardwood or parquet floors
  • Hypoallergenic
  • Hypoallergenic pillow
  • Physical distancing in dining areas
  • Physical distancing rules
  • Infinity pool
  • Property is cleaned by professional cleaning companies
  • Inner courtyard view
  • Process in place to check health of guests
  • Interconnected room(s) available
  • Outdoor pool
  • Key card access
  • Kids meals
  • Kid-friendly buffet
  • Kitchenware
  • Lake view
  • Restaurant
  • Bar/Lounge
  • Landmark view
  • Hand sanitizer in guest accommodation and key areas
  • Express check-out
  • Hairdryer
  • Lockers
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Mountain view
  • Air-conditioned
  • Non-feather pillow
  • Guest accommodation is disinfected between stays
  • Outdoor dining area
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Outdoor furniture
  • Delivered food is securely covered
  • Pants press
  • Food can be delivered to guest accommodation
  • Plunge pool
  • Free parking
  • Pool towels
  • Staff follow all safety protocols as directed by local authorities
  • Pool view
  • Disinfection of high-touch surfaces
  • Pool with a view
  • Private beach
  • Bathrobe
  • Private bathroom
  • Garden
  • 24hr front desk
  • Kitchenette
  • Private parking
  • Quiet street view
  • Spa and wellness center
  • Non-smoking rooms available
  • Terrace/Patio
  • Increased accessibility
  • Linens
  • Towels
  • Safety deposit box
  • Seating area
  • Minibar
  • Shampoo
  • Pool bar
  • Shower
  • Iron and ironing board
  • Shower cap
  • Accessible by elevator
  • Adapter
  • Slippers
  • First-aid kit
  • Microwave
  • Socket near the bed
  • Sofa
  • Enhanced cleaning
  • Balcony
  • Bathtub
  • Spa bath
  • Body soap
  • Bottle of water
  • Tea/coffee maker
  • Telephone
  • Tile/marble floor
  • Refrigerator
  • Toilet
  • Toilet paper
  • Toothbrush
  • Cleaning products
  • Towels/sheets (extra fee)
  • Clothes rack
  • Trash cans
  • Coffee machine
  • TV
  • Upper floors accessible by elevator
  • Conditioner
  • Desk
  • Dining area
  • Dining table
  • Walk-in shower
  • Wardrobe or closet


  • Fitness center
  • Tennis
  • Massage


  • Babysitting or child care
  • Business center
  • Wake-up service
  • Daily housekeeping
  • Concierge service
  • Meeting/Banquet facilities
  • Special diet menus (on request)
  • Contactless check-in/check-out
  • Airport shuttle (surcharge)
  • Conference rooms

Hotels similar to Lake Kivu Serena Hotel

Discover other properties in Gisenyi that offer a similar experience and ambiance to Lake Kivu Serena Hotel. In total, there are 81 hotels serving travelers in Gisenyi. Price data was last updated on December 11, 2023.

Reviews for Lake Kivu Serena Hotel

Read firsthand reviews and testimonials from guests who have stayed at Lake Kivu Serena Hotel, providing insights into their experiences. Travelers have left 161 reviews of Lake Kivu Serena Hotel to date. Review data was last updated on December 11, 2023.
Very goodBased on 161 verified guest reviews

Pros +
  • Wonderful breakfast Comfy room Friendly staff. (in 12 reviews)
  • Excellent breakfast and sublime location. (in 12 reviews)
  • Location and the decor very clean (in 8 reviews)
Cons -
  • "Toilets are not Islamic friendly, there are no water shut off for cleaning." (in 1 review)

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Photos of Lake Kivu Serena Hotel

View a collection of 18 photos showcasing the rooms, amenities, and facilities of Lake Kivu Serena Hotel to help you visualize your stay. Photos for this property were last updated on December 11, 2023.

FAQs when booking at Lake Kivu Serena Hotel

Find answers to commonly asked questions regarding reservations, amenities, policies, and more when booking a stay at Lake Kivu Serena Hotel. FAQs were last updated on December 11, 2023.

Is Lake Kivu Serena Hotel considered pet-friendly?

Guests are allowed to bring house pets to Lake Kivu Serena Hotel during their stay.

Is there a pool at Lake Kivu Serena Hotel?

Yes, Lake Kivu Serena Hotel has a pool for hotel guests. Generally, hotel pools have opening and closing times so be sure to speak to the front desk before using the pool.

What is the Lake Kivu Serena Hotel phone number?

For assistance regarding your reservation at Lake Kivu Serena Hotel please call +250 252 541 111.

Does Lake Kivu Serena Hotel have Wi-Fi available?

Yes, Lake Kivu Serena Hotel has Wi-Fi available to hotel guests.

Is there a gym or fitness center at Lake Kivu Serena Hotel?

Yes, there is a gym available to Lake Kivu Serena Hotel guests. Gym hours may not be 24 hours so it is recommended you ask the front desk during check-in.

What is the check-out time at Lake Kivu Serena Hotel?

Lake Kivu Serena Hotel has a normal check-in time of after 2:00 PM, and check-out time of before 11:30 AM.

How much does it cost to stay at Lake Kivu Serena Hotel, Gisenyi?

Lake Kivu Serena Hotel room prices depend on your dates, room type and availability. The average price found recently is $194/night, with the best deals starting from $133/night. To see current deals, enter your dates in the form above.

Is there a restaurant at Lake Kivu Serena Hotel?

Yes, there is a restaurant on-site at Lake Kivu Serena Hotel, Gisenyi. They also have a bar service for drinks.

Does Lake Kivu Serena Hotel have a laundry service?

Yes, there are laundry services usually available at Lake Kivu Serena Hotel, Gisenyi. No need to pack a travel iron either, as the accommodation can provide one.

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