Kempinski Hotel Grand Arena
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Kempinski Hotel Grand Arena Hotel

Pirin Street 96 Pirin Street 96, Bansko 2770, Bulgaria Show Map

Excellent from 1,419 reviews
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About Kempinski Hotel Grand Arena

Featuring a rooftop terrace, ski in/out facilities and a Turkish steam bath, Kempinski Hotel Grand Arena is located in Bansko and provides modern accommodation. Some of the features provided at this cosy 5-star hotel include free Wi-Fi, ski passes and an indoor pool.

Guests can make the most of the sun on the terrace or have a drink at the lounge bar. Guests can take advantage of the recreational activities on offer, such as a sauna, a Jacuzzi and a bowling alley. There are also a variety of relaxation amenities, including a beauty centre, plus the in-house Kempinski The Spa.

Rooms have a modern décor, air-conditioning and slippers. They all include an in-room safe, a mini bar and an in-room closet.

Grand Arena boasts convenient dining options, including German and Greek cuisines at The Gallery and Asian and Japanese meals at Sushi Bar and Teppanyaki Grill. Each evening, guests are able to enjoy a drink in the comfortable lounge bar.

Bansko's well-known tourist spots are within close proximity to Kempinski Hotel Grand Arena, with Gondola Lift only a five-minute stroll away. Valet parking is available for those with a vehicle, or an airport shuttle service can be arranged upon request.

Excellent 9.4
1,419 guest reviews

Hotel Features


Bicycle rental, Fishing, Board games/puzzles, Game room, Books, DVDs, music for children, Cycling, Archery, Skiing, Cooking classes, Fitness center, Horse riding, Indoor play area, Kids' club, Kids' outdoor play equipment, Bowling, Table tennis, Playground, Pool table, Ski-in/Ski-out, Outdoor tennis, Hiking, Massage, Library


Pets allowed on request. Charges may apply.


Babysitting or child care, Barber/hair stylist, Business center, Car rental, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Hammam (Turkish bath), Laundry service, Meeting/Banquet facilities, Photocopier service, Ski pass vendor, Special diet menus (on request), Contactless check-in/check-out, Tour desk, Spa, Beauty salon, 24-hour security, Airport shuttle (surcharge), Ski storage, Shuttle service (additional charge), Conference rooms, Wedding services, Ticket service


ATM on-site, Electric kettle, Entire unit wheelchair accessible, Family rooms, Cribs available, Fire extinguisher, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Fold-up bed, Packed lunches, Free toiletries, Fruits, Shoeshine, Shops (on site), Room service, Smoke alarms, Heating, Hypoallergenic, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Hot tub, Interconnected room(s) available, Child pool, Indoor pool, Outdoor pool, Key card access, CCTV in common areas, Kids meals, No smoking, Kid-friendly buffet, Restaurant, Bar/Lounge, Hand sanitizer in guest accommodation and key areas, Express check out, Hairdryer, Lockers, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Mountain view, Air-conditioned, Newspapers, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitized, Outdoor furniture, Pants press, Food can be delivered to guest accommodation, Complimentary breakfast, Guests can opt-out of accommodation cleaning service, Pool towels, Staff follow all safety protocols as directed by local authorities, Parking (surcharge), Bathrobe, Private bathroom, Garden, Private check-in/check-out, 24hr front desk, Steam room, Storage available, Private parking, Spa and wellness center, Terrace/Patio, Increased accessibility, Beach towels, Linens, Towels, Safety deposit box, Grill, Seating area, Elevator, Minibar, Shampoo, Shared lounge/TV area, Jacuzzi, Shower, Shower cap, Accessible by elevator, Slippers, First-aid kit, Snack bar, Socket near the bed, Solarium, Balcony, Soundproof rooms, Bathtub, Bidet, Spa bath, Body soap, Bottle of water, Breakfast in the room, Bridal suite, Tea/coffee maker, Telephone, Carpeted, Toilet, Child-safety socket covers, Toilet paper, Children's television networks, Safe, Sauna, City view, Cleaning products, Clothes rack, Trash cans, Coffee machine, TV, Upper floors accessible by elevator, Conditioner, Valet parking, Desk, Dining area, VIP room facilities, Dining table, Walk-in shower, Wardrobe or closet, DVD player


Wi-Fi available in all areas, Internet, Free Wi-Fi


From 3:00 PM


Prior to 12:00 PM

Kempinski Hotel Grand Arena reviews

Kempinski Hotel Grand Arena
from 1,419 reviews

Rating summary

  • Cleanliness 9.5
  • Comfort 9.5
  • Location 9.8
  • Services 9.5
  • Staff 9.5
  • Value for money 8.9

Recent reviews of Kempinski Hotel Grand Arena

  • Andi M

    Sep 2018

    Verified Stay

    Awesome Stay!

    The hotel was one of the best hotels we have ever stayed in. And we have stayed in a lot of hotels. It was the first hotel we have ever stayed in with High Def TVs in every room. The TVs were also great, as they had webcams so you can see the slope conditions before you set out. We found the room very nice and clean, and the service was great. The good thing was that they had nice food in the hotel which made the food part of the trip pleasant. The hotel staff were very kind and helpful which made our stay even better. The Location was also very good as it was next to the Gondola which is a cable car that takes 20 mins to get to the slopes. Other hotels had to travel through Bansko in minibuses to get to the gondola. But guests of the Kempinski only needed to walk out the door and they were there. If you book with some tour operators such as First choice and Inghams. The ski hire tents are right next to the hotel and the Gondola.

  • Buddy S

    Jul 2018

    Verified Stay

    Just Perfect!

    Definitely deserving of its 5 star rating we have all agreed that the Kempinski Hotel is one worth re-visiting and Bansko. The staff were always friendly and helpful. The rooms and bathroom facilities were always spotless, one of the cleanest hotels we have visited. Decor is cozy, warm, modern with a touch of the traditional log-cabin feel. The Spa Wellness Center was just what we needed after a day of skiing. There is an indoor and outdoor pools, number of saunas, steam rooms, snow room, gym, indoor and outdoor Jacuzzi/hot tub all in excellent condition. Generally speaking the hotel facilities definitely deserve their 5 star rating alone. Overall, a brilliant hotel to come back.

  • Daniela

    Families with young children

    Apr 2018

    Verified Stay

    great value for money