The hotel was one of the best hotels we have ever stayed in. And we have stayed in a lot of hotels. It was the first hotel we have ever stayed in with High Def TVs in every room. The TVs were also great, as they had webcams so you can see the slope conditions before you set out. We found the room very nice and clean, and the service was great. The good thing was that they had nice food in the hotel which made the food part of the trip pleasant. The hotel staff were very kind and helpful which made our stay even better. The Location was also very good as it was next to the Gondola which is a cable car that takes 20 mins to get to the slopes. Other hotels had to travel through Bansko in minibuses to get to the gondola. But guests of the Kempinski only needed to walk out the door and they were there. If you book with some tour operators such as First choice and Inghams. The ski hire tents are right next to the hotel and the Gondola.