I was one of those very annoying customers who lost their baggage in the airport at Bangkok. I was constantly down at reception asking them to enquire and ring the airport. The staff were fantastic and went completely out of their way to help even though it wasn't really their job to do. They rang me constantly with updates and got my bag back to me efficiently even ringing the taxi to see where he was. They were super and kind and I'm sure I was their worst nightmare but they never made me feel like way. The pool area is lovely and the indoor jacuzzi. There is a 24 hour shop next door a lovely little massage parlor and the bts is outside the door. I was surprised by how good the restaurant Panang was, fantastic. A great hotel, highly recommended.