JEN Manila by Shangri-La Hotel

A very friendly hotel with little everything and Hotel Jen is manage by Shangri-La so you can tell the service is above standard. We have the suite room which very specious and great amenities and has a great view at beautiful Manila Bay. Location is excellent to everywhere. 15 minutes to airport, free shuttle to mall, 10 minutes to Dampa seafood market and the along the street you will find many night clubs. Looking for convenience and fun place to stay then this is the hotel you are looking for.

Hotel Jen is a great hotel it's not the most modern hotel but let me tell you the customer experience makes up for it everyone knows me and my family by name 5 star customer service other hotels should take a page from there play book. If you stay in Hotel highly recommend staying on Club level rooms so you can have access to the club lounge the view is stunning and Jinky and Leizel will take great care of you. Food was very good. I wish the bar was open earlier. The pool is nice but can use some work. I love this hotel so much! I hope they continue to improve the condition of some of the worn areas, including carpets inside the rooms. Thank you for always making me feel welcome here. Can't wait to come back again!

We were delighted by the Hotel's thoughtfulness and hospitality on our stay. We commend the staffs at the club lounge for being very attentive on guest needs. I love the tea sets and complimentary drinks at the club lounge which includes light foods and snacks. We didn't spend much on foods and drinks because of the hotels generosity. It could be the pool. If they could refurbished it a bit it would be great. The lobby couch needs replacement since it's old and it doesn't look good. The parking was far and it's a hassle to carry our luggage. It's a 4-5 minute walk because they don't have their own parking space.

The hotel is located on one of the busiest thoroughfares in Manila, which means in Manila gridlocked traffic! We took an upgrade package which offers afternoon tea and evening cocktails plus breakfast on the 19th floor. Our room had a marina view and was well equipped, modern and a bed to die for! The staff in the lobby were excellent, very friendly and helpful. Breakfast was okay. Quite a lot of choices but won't say impressive in terms of quality of food. They have a gym for your body work outs and also a spa. Parking is not good. It's outside, at the back alley. No basement parking. Breakfast buffet could be improved as to the quality of food they serve and the way they present it to the guests. Building is old and so are some facilities like elevator but it was all bearable as the service was good and my stay went well.

We had a four night stay here and luckily were put in a room on the 19th floor, this gave us the opportunity to upgrade to the club scheme, which we did on our second day. Having had breakfast, on our first day, we were put off somewhat by the 'bit the of a bun fight' in the restaurant. Large groups of Asian tourists use the hotel and the breakfast can get very crowded at times, also, with large groups, the lifts tend to very busy around breakfast and tour departing times. The upgrade gave us a quiet breakfast, with a great view over Manila Bay and there were a lot of other 'perks' that were well worth the £69 we paid for the three days. Our room was large, spotlessly clean and with everything one would expect from a hotel of this standard and including an iron and board. Four speedy lift service the floor and are efficient away from peak volume times. Very helpful and polite staff especially the crew in the club lounge (well worth a visit there just for the view). We have stayed at other Jen Hotels and they all seem to lack a hotel information book in the room. Tired, jet-lagged or what ever, it is difficult to take in all the things the reception staff are telling you on check-in. It would be handy to know, where the pool was, where you could eat in the hotel and other facilities the hotel has. We, by chance, spotted a nice cafe tucked away by the entrance. We had a good four days at this hotel, the high spot being the sunset over the bay from the Club Lounge.

Good view of manila bay. The staff was very accommodating and I felt that they were there just to fulfill our wishes. Food was tasty in general, but I must say the pastry chef that is working there is a real master. Good security. View at the club floor was amazing. Room was very clean and good amenities for a 4-star hotel. Bed is very comfortable too, they have the best pillows! We'll surely be coming back soon. Pool is very small. The parking was small. There was no play area for the kids.