It was a pretty good experience.
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InterContinental Hanoi Westlake provides relaxed 5-star accommodation in Hanoi. It also features a sauna, a swimming pool and a Jacuzzi.
Guests can soak up the sun on the terrace or have a beverage at the bar. It provides family-friendly amenities, with room designs and services for families of all sizes, as well as babysitting/child services and a kids pool. It also features a sun deck with impressive city views.
The relaxed rooms provide a spa bath, a private balcony and a mini bar, and have views of the city. Each includes its very own bathroom with bathrobes, slippers and a shower.
Those staying at Hanoi Intercontinental Westlake can enjoy a unique dining experience at the on-site restaurant, ideally situated for those who want to stay close by when looking for a bite to eat. Room service is also available 24 hours a day.
Hanoi Westlake is under a 40-minute drive from Noi Bai International Airport and West Lake is a short walk away. The helpful staff at the tour desk are available to book and organise activities in Hanoi.
Fishing, Golf, Books, DVDs, music for children, Aerobics, Fitness center, Massage, Library
Pets not allowed
Babysitting or child care, Business center, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Special diet menus (on request), Contactless check-in/check-out, Tour desk, Key access, 24-hour security, Airport shuttle (surcharge), Shuttle service (additional charge), Wedding services, Ticket service
Wine glasses, ATM on-site, Electric kettle, Entire unit located on ground floor, Entire unit wheelchair accessible, Executive lounge access, Extra-long beds (> 2 meters), Family rooms, Cribs available, Feather pillow, Fire extinguisher, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Free toiletries, Fruits, Shoeshine, Room service, Smoke alarms, Hardwood or parquet floors, Heating, Process in place to check health of guests, Hot tub, Interconnected room(s) available, Child pool, Outdoor pool, Key card access, CCTV in common areas, Kids meals, No smoking, Kid-friendly buffet, Restaurant, Bar/Lounge, Hand sanitizer in guest accommodation and key areas, Express check out, Hairdryer, Lockers, Screens or physical barriers placed between staff and guests in appropriate areas, Lowered sink, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Air-conditioned, Newspapers, Non-feather pillow, Guest accommodation sealed after cleaning, Outdoor dining area, All plates, cutlery, glasses and other tableware have been sanitized, Outdoor furniture, Delivered food is securely covered, Pants press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Free parking, Pool towels, Staff follow all safety protocols as directed by local authorities, Pool with a view, Coffee shop, Bathrobe, Private bathroom, Garden, Private check-in/check-out, 24hr front desk, Designated smoking area, Steam room, Storage available, Spa and wellness center, Radio, Terrace/Patio, Increased accessibility, Beach towels, Linens, Towels, Safety deposit box, Seating area, Elevator, Minibar, Shampoo, Shower, Iron and ironing board, Shower cap, Accessible by elevator, Adapter, Slippers, First-aid kit, Snack bar, Socket near the bed, Additional toilet, Sofa, Alarm clock, Balcony, Bathtub, Body soap, Bottle of water, Breakfast in the room, Tea/coffee maker, Telephone, Carpeted, Tile/marble floor, Toilet, Toilet paper, Safe, Sauna, Toothbrush, City view, Towels/sheets (extra fee), Trash cans, Coffee machine, Tumble dryer, TV, Conditioner, Desk, VIP room facilities, Walk-in shower, Wardrobe or closet
Free Internet, Free Wi-Fi
From 3:00 PM
Prior to 12:00 PM
Groups of friends
Short trip in Hanoi
It was a pretty good experience.
Very good for weekend away
It's very pleasant to stay here
Families with young children
Everything Was Great
Very luxurious, beautiful and elegant. The staff is as professional as you would expect from such a luxury hotel. Everything is likeable here, the design, the location, the restaurant, very helpful and nice staff. Big room with very comfortable bed and pillow. Service was incredible as was the amount of staff tending to peoples needs. Very fast responses to email queries and so helpful during our stay, checking to make sure everything was perfect. People work hard in making your stay very comfortable. Breakfast had a fresh juice bar and everything was good apart from the coffee. Nothing to complain about really. Great hotel, fantastic location, absolutely recommendable
I reserved a superior, but in translation it was upgraded to the club room by the response of a wonderful staff. The club room was the best! Firstly the view is the best! It is with photos! Day and night will also make you want a balcony all day with a different face. The club room enjoyed a lot of fun as well as drinks, afternoon tea time, cocktail time, and my stomach is full! And the staff of the club room is really kind. We will recommend the club room as much as possible because it will be a club room with just a cheap price! The spa is also cheap. There were many kinds of breakfast, it was very tasty! As it is a bit far from the Old Town, we stayed at the interior for 2 nights in the old city for 1 night. On the third day I did not go out from the interior. I wanted to stay one more night if I had time. I want to stay here again.
Nice Clean Hotel
A very nice hotel close to the old quarter (road under contraction, otherwise 10 mins taxi can get you to the old quarter). We reserved for a suite and it's quite big, with wooden furniture and wooden floor, very traditional but yet clean and tidy. Club staff are very helpful and maintain high quality of service. The only problem is about the lighting for ladies to do make up. There is separated mirror lighting but that's a bit yellowish. Highly recommend club rooms as we tried the breakfast in the bigger buffet restaurant at the lobby, that's just not what we want. Staff chatting at the entrance, can't understand English properly, and very very slow.
Peaceful & Welcoming
Hanoi is a hectic loud city, but staying at the InterContinental Westlake, was peaceful and welcoming. Getting to the City's center was easily done with the wonderful door staff who were happy to help us get a taxi. The staff made sure we got to where we needed by communicating with the taxi drivers on our behalf. The concierge desk was very good with recommendations as well. The breakfast was the best we had in Vietnam. The variety and quality were excellent as were the attentive servers. Don't miss the breakfast!
Had a three night stay on a business trip. Had some issues with the WiFi and the ironing board when first arriving but they were corrected. The rooms were nice. A/C was good as it was hot outside. Breakfast was fine. These rooms were on the water so the mosquitoes were an issue if you wish to be on the balcony. The staff was friendly. Had fun at the bar watching the semi-finals of the world cup at 1:00 am in the morning.
Very Lovely Hotel
Not too far from the center of Hanoi either, and with excellent shuttle/taxi service, but in the calm area of the huge Westlake so offering you rest and a quiet hideaway from the hectic Hanoi day- or nightlife. The rooms on the lake are lovely as is the buffet breakfast. The restaurant manager takes feedback seriously, and that is commendable. Unfortunately, we found the hotel and staff not really up to scratch especially when you're paying about $200 US/night.
We thoroughly enjoyed our stay at the hotel. Everything was perfect from start to finish. We were picked up from the airport by a friendly lady with a big smile who assisted us with our luggage and showed us to our driver. Upon arrival we were personally greeted by the Director of Rooms, Erik Daniels, from my home country who checked on us several times during our stay to see if everything was still fine. An intriguing and valued gesture. Hotel location is great, just away from the busy and loud city center but just 15 minutes away by taxi/Uber which will set you back just 2. All other staff, from concierge to bellmen to front-office and breakfast staff was always friendly and offered great service. Our room was spacious and luxurious, and we received a large basket of fresh fruits. There are also a Bose sound system and a state of the art Illy espresso machine in the room. The hotel gym is the largest and best-equipped gym I've seen in a hotel so far. The breakfast is extensive, with foods ranging from fresh eggs made to order, to Western, Chinese, Japanese and Korean options. Also, the cappuccino which is made to order is great. There was one very small issue during our stay which was immediately resolved perfectly and Guest Relations and F&B manager checked up on us several times to see that everything was still fine.
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