Recently stayed at this hotel for the first time and we will be going back. We visit Edinburgh at least once a year and normally stay at the Waldorf Astoria. On this occasion we decided to try something new - and we were not disappointed! The hotel itself is beautiful and our 'room with a view' had an amazing view of the Forth and the Forth bridges. That said, the highlight of the hotel was the truly amazing staff especially at the front door and reception. Arriving a little harried and flustered at the front door off a city hotel on a popular road can be traumatic. The staff at the Principal made us feel like royalty. They helped with the bags, parking and most importantly with smiles, humor and helpfulness. The reception team was equally accommodating, despite the hotel being really busy. We arrived early on a Saturday evening as a wedding was starting to get into swing. We will definitely be back to our new 'home away from home'.