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Hotel De La Cite Carcassonne - MGallery Collection
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Hotel De La Cite Carcassonne - MGallery Collection Hotel

Place Auguste Pierre Pont Place Auguste Pierre Pont, 11000 Carcassonne, Aude, France Show Map

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9.0
Excellent from 957 reviews
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About Hotel De La Cite Carcassonne - MGallery Collection

Situated in Carcassonne, Hotel de la Cite Carcassonne - MGallery offers unique 5-star accommodation, as well as a Jacuzzi, a rooftop terrace and an outdoor pool. The various amenities this cosy hotel features include a ballroom, a Turkish steam bath and valet parking.

This award-winning hotel offers meeting rooms, massage services and porters. It also provides child-minding services, a currency exchange and a reception that operates around the clock.

All the cosy rooms at Hotel de la Cite Carcassonne - MGallery feature an iPod docking station, plus all the essentials for an enjoyable stay. All provide a flat-screen TV, a mini bar and a private bathroom with bathrobes.

Guests of Hotel de la Cite Carcassonne - MGallery can enjoy regional cuisines at the in-house restaurant, conveniently located for those who want to stay nearby at mealtime. In the evening, guests are invited to relax in the comfortable lounge bar.

Hotel de la Cite Carcassonne - MGallery is moments from Cite de Carcassonne. Carcassonne Salvaza Airport can be accessed with the hotel's shuttle service in less than 15 minutes.

Excellent 9.0
956 guest reviews

Hotel Features

Activities

Massage, Library, Board games/puzzles, Books, DVDs, music for children

Policy

Pets allowed on request. Charges may apply.

Services

Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wake-up service, Daily housekeeping, Fax/photocopying, Hammam (Turkish bath), Tour desk, Ticket service, 24-hour security, Spa, Babysitting/child services (surcharge), Wedding services, Airport shuttle

General

Parking, Increased accessibility, Laundry facilities, Room service, Smoke alarms, Outdoor pool, No smoking, Restaurant, Bar/Lounge, Hairdryer, Cable or satellite TV, Air-conditioned, 24hr front desk, Storage available, Terrace/Patio, Towels, Elevator, Minibar, Pool bar, Iron and ironing board, Accessible by elevator, Adapted bath, Adapter, Allergy-free room, Bathtub, Body soap, Bottle of water, Bridal suite, City view, Cleaning products, Clothes rack, Desk, Electric kettle, Entire unit wheelchair accessible, Family rooms, Feather pillow, Fire extinguisher, Flat-screen TV, Free toiletries, Garden view, Heating, Hypoallergenic pillow, Key card access, Kids meals, Kid-friendly buffet, Lowered sink, Newspapers, Non-feather pillow, Pool towels, Private bathroom, Private check-in/check-out, Private parking, Safety deposit box, Shampoo, Shared lounge/TV area, Shower, Shower cap, Slippers, Socket near the bed, Soundproof rooms, Soundproofing, Tea/coffee maker, Telephone, Toilet, Toilet paper, Toilet with grab rails, Trash cans, TV, Valet parking, VIP room facilities, Wardrobe or closet, Ironing service, Bathrobe, Garden, Spa and wellness center, Beach towels, CCTV in common areas, ATM on-site, Gift shop, Safe, Designated smoking area, Winery, Hot tub, Steam room

Internet

Free Wi-Fi, Internet, Mobile hotspot device, Wi-Fi available in all areas

Check-in

From 4:00 PM

Check-out

Prior to 12:00 PM

Hotel De La Cite Carcassonne - MGallery Collection reviews

Hotel De La Cite Carcassonne - MGallery Collection
9.0
Excellent
from 956 reviews

Rating summary

  • Cleanliness 9.3
  • Comfort 9.3
  • Location 9.8
  • Services 8.8
  • Staff 9.3
  • Value for money 8.2

Recent reviews of Hotel De La Cite Carcassonne - MGallery Collection

  • Athena J

    Mar 2018

    Verified Stay

    Very Comfortable Great Location

    The hotel is one of only two or three that's directly inside the medieval castle in Carcassone. This makes an ideal vantage point for exploring the small city. The inside of the hotel is somewhat dated, but it's still interesting to be staying literally inside a medieval castle. There's a slightly odd small in the lobby area, but the room itself smells fine. The bed is very comfortable, with a strong shower and good bath products. There's a coffee machine, minibar, and complementary chocolates and waters refreshed regularly. TV has international channels including CNN and BBC World. The staff is professional, helpful, and friendly. We had an excellent breakfast on our first day, and the reception team helped us organize a lunch reservation at a nearby winery. My one suggestion for improvement would be in the logistics around arrivals at the property. Google Maps directs you to the wrong place, so you have to call and get the directions. Then, a hotel employee a very charming and welcoming young man meets you at that location and give you two seemingly cryptic choices - you can have the free car par, or the paid one, but both are quite close to each other apparently. We took the free one, which required first following the hotel employee's car to the parking lot, leaving the car there, then getting in his car with our bags and driving directly to the hotel. Apparently it has something to do with the fact that not all cars are allowed inside the castle walls. Instead, I would suggest sending all guests an email with the exact location of the car park in the first place, then offering a phone number to arrange an arrival time, and meeting there directly for an escort to the hotel. Also, for a five star hotel, I'd expect a nicer escort car than the rickety mini-size hatchback we were picked up in.

    10.0