The location is great. The staff is so wonderful and helpful. Everyone from the valet, doorman, bartenders, and servers are top notch. The hotel is spotless. The beds are very comfortable. It is an older hotel but that adds to the charm. It's like something out of Casablanca. I will happily stay there again. Well located for the Mall and George Town. Friendly efficient staff. Comfortable well-appointed room. Cannot comment on catering facilities since accommodation used as a base only. As indicated has maintained consistently high standards over a period of time.