Holiday Inn Sunspree Resort Montego Bay Resort

Well for me I love it and my family and friends too it is awesome I being there about 18 times

The over all was great a little upset it was so many kids everywhere. The pool and beach was close after 6pm. No swimming after 6pm. And the experience of a Jamaican resort was washed down. I think it’s more reggae played in the us then it was there. But thank God for our private bar in the adult building and e met this women who made the trip worth taking by telling us about other things Jamaica had to offer

internet always down

I went to the Holiday Inn with my cousin and her two children along with my cousin's co workers and their relatives. My stay there was one to dye for. The food was great, the private beach was awesome. The staff at the front desk was okay but the other staffs weren't customer service friendly though. I would definitely be back at Holiday Inn and I would definitely recommend it.

been to the resort several times before, love the location and the easy acess to the beach

After having been to this resort I have come to the conclusion that all the people who have recently rated the staff as rude etc either caught the staff member on a very bad day or (more likely) they were the problem themselves (saw lots of entitled people give the staff a hard time there). The staff at this hotel ranged from polite but short spoken to extremely polite, friendly and engaging. Never met a rude staff member the entire time I was there. The front desk staff, bartenders, lifeguards, cleaning crew and particularly the entertainment staff were all fantastic (shout out to Garth, Lashauna and the rest of the crew as well as Captain Picasso on the Catamaran). The resort is not new but it is well maintained, and meticulously clean. We saw maintenance crew unobtrusively working on the facility the entire time we were there cleaning, grounds keeping, paint touch ups etc. This is a three star resort. Yes not the fanciest from what I hear (this was our first all inclusive experience) but we had very few complaints. I'd say the main beach is a bit small but there is an entire other beach on the far side that is less crowded but that is in part because there are no bars over there. Maybe there could be a bit more for the kids to do mind you there is quite a bit. One issue as we were there when they were very busy they could definitely use more beach chairs. They did their best to find extras when they could but this was admittedly a limitation and something they could improve on. Rooms are clean, and beds are comfortable. Yes, I wish there were two queens instead of two doubles (but it seems pretty standard in the Caribbean). Bathrooms were clean with decent amenities - but a weird double door . Lots of hot water. Air conditioner is a bit loud but it works well. Our first night we had a room backing onto the band shell. It was really loud and the show goes on quite late.