The moment we got to the resort, we were sat down by the manager and everything was explained to us. He gave us a talk regarding the resort, the excursions provided, the restaurants and every concern/question we had he answered. Thereafter he took us on a quick tour with the buggy before returning us to our room where lo and behold our suitcase was waiting for us. The room itself was very impressive. We had booked the beach villa and my god was it spacious. There were signs of wear and tear but nothing that will cause concern. The bed was king sized and very comfortable with plenty of tea and coffee making facilities in the room. Towels and robes are provided and changed when needed. We had sliding doors leading to the beach with seating and a hammock to lay in and read or book or just laze the day away which was nice.