Hilton Singapore Hotel

What truly elevates this hotel though, is the Executive Lounge and its staff. First of all, the space is very nice, spacious and recently renovated. From my experience, it seldom suffers from overcrowding issues (although it does get crowded from time to time). Secondly, the food offerings here are wonderful, especially the evening happy hour spread, I daresay it is one of the best in the Hilton system. And finally, the staff members, they are truly wonderful: very hardworking, helpful and kind, attentive, friendly (I'm running out of superlative adjectives to describe them), and most importantly, I'm always truly well cared for. Kudos to Ms Boo, the Executive Lounge manager, who always leads by example, and all the staff members: Ariel, Claire, Julien, Melanie, Hannah, Kenny, Elizz, Vino, Mohd Ali, Lynn Hoang, Gervin (I hope I'm not forgetting anyone), they are truly one of the best in the industry. This will always be my hotel of choice in Singapore.

The location is excellent, it is just a few minutes walk away from the Orchard train station and there is a bus stop opposite it as well. Staff are very welcoming, accommodating and extremely helpful. They washed our bottles and warmed up the milk for the children and that in itself was a huge relief. They did it all with a smile. Our room was spacious and clean. The bed and pillows were comfortable and bedding very nice. The breakfast was good and because of the jet lag staff were kind enough to let us carry well past time and also use to warn us just before the buffet closed so we could get more food. The pool left a lot to be desired. There were no umbrellas over the loungers. There were no decent steps down into the water, and everywhere was very slippery.

The rooms are cookie cutter style, clean and the beds comfortable. While not a unique experience it is something you can count on and one of the reasons I stay there. The building is somewhat older from what I could tell (maybe built in the 80s?) but the rooms had clearly been refurbished and well maintained. The only thing that looked perhaps a bit worn was the carpet. Internet speed was excellent, service was outstanding (concierge especially) but everyone else too. Breakfast was excellent and had a very large selection with healthy, vegetarian, Asian and western options. The safe was big enough for a laptop. Electrical outlets by the desk setup to accept most plug types. The Mini refrigerator is not stocked by default (you can call to have that done) but it works so if you pick up something that needs to be kept cold it is there for you to use. Location on Orchard Road puts you in the heart of the shopping district with a plethora of dining and eating options.

We had booked an executive room, so check-in was in the executive lounge on floor 22, which avoided the queues in the lobby. Shown to our room which we were told was Executive Plus. Room felt small and dated, for example in the bathroom was a bath with shower curtain. WiFi worked reasonably well and the room was clean and comfortable, although I have slept in larger beds in other Hilton hotels. The room faced Orchard Road and had a small balcony which we did not use owing to traffic noise. Executive Lounge was good. Reasonable choice of breakfast, also evening reception with food, wine and spirits available from 5 30 to 7 30. At the end of our stay check-out was efficient and our pre-booked taxi was waiting for us. Throughout our stay all the staff we met were very pleasant and did their job well, but somehow we were not made to feel 'special' in the way that happens in other similar hotels. If we were making a return trip to Singapore I would choose to stay elsewhere.

its an old hotel but us very well maintained. service of staff was very good.