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Fairmont Empress Hotel

721 Government Street 721 Government Street, Victoria, BC V8W 1W5, Canada Show Map

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8.8
Excellent from 605 reviews
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About Fairmont Empress

Boasting a sauna, an indoor pool and a Jacuzzi, Fairmont Empress Hotel is situated in Victoria and provides luxury accommodation. It is moments from British Columbia Parliament Buildings, restaurants and nightlife options.

Guests of the hotel can indulge themselves with a variety of relaxation amenities at Willow Stream, which features a beauty centre. It also includes family-friendly facilities, with room layouts and services for families of any size, as well as a kids club and a kids pool.

The comfortable rooms at Fairmont Empress Hotel include a spa bath, a mini bar and a refrigerator. Each has a bathroom that has bathrobes and a hair dryer.

Guests staying at Fairmont Empress Hotel can sit down to a unique dining experience at the on-site restaurant, ideally based for those who want to stay close by for a meal. In the evening, guests are able to enjoy a drink in the cosy lounge bar.

Fairmont Empress Hotel is conveniently situated for sightseeing in Victoria with the Greater Victoria Public Library within a 10-minute walk. Christ Church Cathedral, Chinatown and BC Ferries are each within walking distance.

Excellent 8.8
605 guest reviews

Hotel Features

Activities

Bicycle rental, Fitness center, Pay-per-view channels, Massage

Policy

Pets allowed on request. Charges may apply.

Services

Babysitting or child care, Business center, Car rental, Wake-up service, Daily housekeeping, Fax/photocopying, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Special diet menus (on request), Contactless check-in/check-out, Face masks for guests available, Spa, Beauty salon, Wedding services, Airport shuttle

General

ATM on-site, Electric kettle, Executive lounge access, Family rooms, Fan, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Free toiletries, Shoeshine, Shops (on site), Room service, Heating, Physical distancing in dining areas, Physical distancing rules, Process in place to check health of guests, Hot tub, Indoor pool, iPhone dock, No smoking, Restaurant, Bar/Lounge, Hand sanitizer in guest accommodation and key areas, Express check out, Hairdryer, Screens or physical barriers placed between staff and guests in appropriate areas, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Air-conditioned, Newspapers, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Pants press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Picnic area, Staff follow all safety protocols as directed by local authorities, Parking (surcharge), Bathrobe, Private bathroom, 24hr front desk, Designated smoking area, Storage available, Spa and wellness center, Radio, Terrace/Patio, Increased accessibility, Linens, Towels, Safety deposit box, EV charging station, Seating area, Elevator, Minibar, Shower, Iron and ironing board, Slippers, First-aid kit, Microwave, Alarm clock, Breakfast in the room, Telephone, Carpeted, CD player, Refrigerator, Toilet, Safe, Sauna, City view, Coffee machine, TV, Valet parking, Desk, Vending machine (drinks), Wardrobe or closet

Internet

Wi-Fi available in all areas, Internet, Wi-Fi

Check-in

From 4:00 PM

Check-out

Prior to 11:00 AM

Fairmont Empress reviews

Fairmont Empress
8.8
Excellent
from 605 reviews

Rating summary

  • Cleanliness 9.2
  • Comfort 8.9
  • Location 9.7
  • Services 8.8
  • Staff 9.2
  • Value for money 7.5

Recent reviews of Fairmont Empress

  • Robert V

    Apr 2018

    Verified Stay

    Welcoming and Efficient

    Once I arrived at the hotel at the valet. The valet had my keys ready and was also smoothly ushered into my room to freshen up. Prior to this while at the valet,I had inquired quickly about Craigdorrough castle's proximity to the hotel since it was my first visit into victoria and it was a short overnight. The valet ( mr. Hardeep) had the foresight to understand my haste to maximize my visit and offered advice if I wanted to leave my rental at the driveway so as to be on my way after I checked my rooms. Was v glad this was possible and the route to the castle was efficiently pointed out. It was also a great recommendation since it was a cloudy day and I was able to spend enough quality time at the castle. The hotel was recently renovated and modernized a bit into a more chic cool trendyish interiors. My turn down service was done in an intuitive organized manner. The housekeeping staff noticed I sorted my belongings in neat orderly piles and properly folded my jackets and placed in properly spaced layout following what I had done. I thought this was quite thoughtful and was delightfully surprised. The greeter/seater at Q restaurant was attentive and followed up as I dined. I thought overall the hotel had showed the right amount of attention and personalization without being too intrusive. Check out was a breeze and my continued sight seeing was encouraged by the lady at checkout with tma tidbit of wisdom. Weather changes so much in the island that you seize the moment when the sun is up. With that I headed to another castle as it was cloudy and it was great advice I'd idnt miss out on the castle and the pop over st butchart gardens. I definitely would be happy to come back and stay and visit victoria again. Fairmont empress' staff and quality food made it memorable as well as the perfect location within a quick 5-10 min walk to access major blocks of the city. The pool is smaller more of a lounge-y pool style with a couple of strokes and it is a lap.

    10.0