The hospitality provided by the staff was excellent- nice, cooperative, always smiling faces, and humble at the same time. They could not have done more to make our stay any better. Always greeting you with a friendly smile and a genuine greeting , doormen helped us with our bags with a smile, reception accomodated early check-in and use of lounge after checkout while we waited for our evening return flight. Also great massage and great food in the restaurant. Best Pho Bo we had in Vietnam. The bed might be a bit too firm for some but great for my back. The room came even with a personal laptop which was a nice touch.