Cumberland Lorne Resort Resort

today we stayed in this hotel..rooms are really small comapred to price ..i been staying in this hotel every year ..this time i get really bad service and really bad persons on the main reception ..we are here with 5 months old kids we asked for queen size bedroom apartment they gave us double bed ..our baby is very uncomfertable bcz we couldnt sleep with baby in double size bed..really disapppinted ..the person i spoke on desk they would have say sorry rather than she is argueing about late check outs ..we couldnt stay more as tomorrow is monday and we all back to work ..staff are really bad

We stayed at room 308 that is 2 bedrooms. Main bedroom heater did not work probably. Safety box did not work. Staff even could not fix those problems. Dishwasher had no words on except pictures either conman brand which is easy to operate. Problems to use microwave either staff can sort it out. There is none instructions to read how to operate the facilities, which are very hard to deal with. We could not enjoy the time we stayed because too much trouble to use any facilities in this apartment. We also were very disappointed about the service from the staff. When we contact the reception to get our main bedroom heater work about 9 Pm. The staff said she will call the person to fix it next day or might charge us extra fee because the reception was closed. Instead finding the solution to help us they only focus on money. We believe they knew how many troubles in room 308 they deal with customer more than us. We hope the facilities in room 308 fixed and same as the staffs to be trained in a profession way soon.