The staff are welcoming and attentive to the guests' needs without being overly attentive or excessive in their presence very helpful with organizing taxis and recommending places to eat , polite and always just ready to help in any way. They go out of their way to take care of you and make you feel at home and went out of their way to assist us and their customer service was second to none, even given the language barrier.Good location for train transport. Bed was comfortable, but if you have one of the cheaper rooms you get a really hard pillow. The rooms are tiny, but have everything you need. Overall it's a comfortable, clean stay with excellent customer service.