We arrived late Friday nightpartly because of issues with the jet bridge at the gate. A quick drive from the airport was needed. I was greeted with a hearty hello and bug smile by the young girl at the desk. She acknowledged and thanked me for being a valued customer and asked if I'd stayed with them before. We had not stayed at this location and she gave great details of where everything was located and hours. She did this with such enthusiasm it made us smile. It was nice to have water and chips choose from. Room was clean, comfortable and I love TV with a guide available instead of having to flip through the channels. The hotel staff were quite helpful. The hotel is across from the university of Buffalo and about 15 minutes from down town and 20 minutes from Niagara Falls. It is convenient to the highway.