We had originally booked into another hotel but on arrival at this hotel, we realised we could not stay there. We walked along to Best Western and enquiries if they had a room for two nights, which they said they had. We then returned to original hotel to pick up a couple of items we had left there, returned to Best Western, who then said, there had been a mix up so they had upgraded us! We moved the car to to the hotel's car park, brought our cases up to our room, where we discovered we had been given a suite. Absolutely fabulous! My husband went downstairs to thank the staff for the room and mentioned that it was my birthday and our 50th wedding anniversary. When I came down, I also thanked the staff, unbeknownst to me that my husband had, and they gave me a voucher for two complimentary glass of champagne. I must commend both Manon and Tony for their excellent service, nothing was too much trouble for them, and they made, what was originally a nightmare visit to Reims, a most enjoyable one.