I frequently stay in hotels for work and I've been fortunate enough to stay in a lot of Kelowna's top hotels including the delta, coastal, el dorado, coastal, Ramada, sandman and others. My previous stay at the Best Western on Harvey wasn't the greatest. There was a large group above our room and the manager Patrick was outstanding. He gave us another room. This gentleman goes above and beyond for his customers. He was the reason I stayed there again. The hotel has many highlights like non chlorinated pool, really nice spa, hot tubs, comfortable beds, and the best continental breakfast I've seen in a best western hotel.