The staff was exceptionally supportive and neighborly, going out of their way to make sure you enjoyed your stay. They were prepared to assist at all times. The spa was great with sensible rates and great service. There were 3 restaurants with bounty of nourishment choices. The pool and beach were lovely. Our room was clean and had everything we required, tea and coffee making facilities, complimentary toiletries, including toothbrushes and toothpaste, there was even a few mosquito moisturizer which is fundamental in Bali. The hotel is beautiful and clean all around and the staff is so friendly and helpful. The breakfast buffet has something for everyone.