The hotel location is absolutely perfect because the road behind the hotel is one of the oldest in Tbilisi with some wonderful sites and places of interest. I found the majority of staff to be very friendly with a special thanks to Natalia on the front desk who is an absolute star. I wanted to buy some Georgian spices, but speak no Georgian and Natalia arranged for, Rufa, one of the reception team, to come with me and translate. Very friendly young lady who raced around the local shops with me until I had everything I needed. This was not part of the normal hotel service and it was very much appreciated. I have been to Tbilisi a few times and stayed / visited different hotels but, I would have no hesitation in recommending the Ambassador and can`t wait to return. .