I arrived at 1am on 7/1/2020 on business. I was lost on the way as my GPS was not working because of the bush fire smoke on the Hume Highway. The lady in charge stayed awake, greeted me, assisted my parking and was bright, pleasant,welcoming and assistive...iy was the middle of the nigh She range me three times to check my progress and guided me to the hotel...otherwise at midnight plus I would not have found the Hotel for hours if at all till dawn. Its the sort of attitude without reservation that is the reason why the hotel was full 100%. The room was perfect. Everything was clean. Everything worked. It was welcoming, fresh and clean. The A/C was just right as was the TV Volume as was the bead as was the stock on the Refrigerator. Not a spot or aggravation. Everything worked the way it should and everything was present.