The customer service is a little slow when you check in. Once you get past that, it's an amazing place to stay. There is a full kitchen unlike many hostels in London. There is a nice backyard and lounge. Many people that stay there are moving to london and all very interesting people with interesting lives and stories. The beds are dirty, covered in hair, the kitchens are dirty with no utensils, wifi doesn't work in the rooms very well. The bin is full and mattresses are so thin they sink down to the base of the bed. Definetly do not recommended.