The members of the staff whom we encountered during our stay were all so very friendly and accommodating. Nothing was too much trouble and they would attend to any query quickly and effectively. They pleasantly assisted us by answering whatever questions we may have had or offered any help we may have needed during our short stay. Excellent location very easy to get to the Shibuya Station and there are lot's of restaurants, shops and other things to do nearby. I am very satisfied. Very good place to stay. Great accommodation overall and we will definitely book this place again.