Viceroy Riviera Maya

Viceroy Riviera Maya


Playa Xcalacoco Frac 7, Playa del Carmen, Quintana Roo, Mexico

ExcellentBased on 67 reviews


Cheapest rate

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This destination can have additional per person taxes which are excluded in the prices below

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Thu 9/23
Fri 9/24
Thu 9/23
Fri 9/24
...and more

Reviews for Viceroy Riviera Maya

ExcellentBased on 67 reviews
Rating Summary
  • Cleanliness9.1
  • Comfort9.1
  • Facilities10.0
  • Location8.1
  • Services8.9
  • Staff9.4
  • Value for money7.6
Who stays here?
  • Families 
  • Mature couples 
  • Couples most popular!
  • Groups of friends 
  • Solo travelers 
  • Business travelers 
Top comments

The Best Anniversary!

About Viceroy Riviera Maya

Stylish and luxurious, Viceroy Riviera Maya - Luxury Resort is situated in Playa del Carmen and provides a private beach, an outdoor pool and a rooftop terrace. It offers 5-star accommodation with air...

Good to Know

Distance to city centre

3.9 mi

Location rating


Nearest airport


Distance to airport

27.6 mi



3:00 PM


12:00 PM


Wi-Fi available in all areas


Pets allowed on request. Charges may apply.


Policies vary by room type and provider.

Contact Number

+52 984 877 3000

Amenities at Viceroy Riviera Maya

Top Features

Free airport shuttle
Free Wi-Fi
Pet friendly


  • ATM on-site
  • Fire extinguisher
  • Gift shop
  • Laundry facilities
  • Ironing service
  • Free toiletries
  • Shoeshine
  • Room service
  • Smoke alarms
  • Heating
  • Physical distancing in dining areas
  • Physical distancing rules
  • Property is cleaned by professional cleaning companies
  • Process in place to check health of guests
  • Hot tub
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Hand sanitizer in guest accommodation and key areas
  • Parking
  • Hairdryer
  • Cable or satellite TV
  • Use of cleaning chemicals that are effective against coronavirus
  • Air-conditioned
  • Newspapers
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Pants press
  • Food can be delivered to guest accommodation
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Private beach
  • Bathrobe
  • Garden
  • Private bathroom
  • Private check-in/check-out
  • 24hr front desk
  • Steam room
  • Private parking
  • Private pool
  • Spa and wellness center
  • Radio
  • Non-smoking rooms available
  • Terrace/Patio
  • Increased accessibility
  • Beach towels
  • Safety deposit box
  • Minibar
  • Shower
  • Iron and ironing board
  • First-aid kit
  • Snack bar
  • Allergy-free room
  • Balcony
  • Spa bath
  • Breakfast in the room
  • Telephone
  • CD player
  • Safe
  • Sauna
  • TV
  • Valet parking
  • Dining area
  • VIP room facilities
  • Wardrobe or closet
  • DVD player


  • Fishing
  • Scuba diving
  • Diving
  • Snorkeling
  • Cooking classes
  • Fitness center
  • Pay-per-view channels
  • Windsurfing
  • Massage
  • Library


  • Car rental
  • Daily housekeeping
  • Concierge service
  • Currency exchange on-site
  • Laundry service
  • Meeting/Banquet facilities
  • Multi-lingual staff
  • Special diet menus (on request)
  • Contactless check-in/check-out
  • Tour desk
  • Health club
  • Spa
  • Beauty salon
  • 24-hour security
  • Airport shuttle (surcharge)
  • Shuttle service (additional charge)
  • Wedding services
  • Ticket service

Photos of Viceroy Riviera Maya

Where is Viceroy Riviera Maya

Most Popular Landmarks

Playa Paraíso8.0 mi

Getting Around

Playa del Carmen Sandos Caracol Eco Resort0.4 mi
Playa del Carmen Grand Princess Caseta0.7 mi
Playa del Carmen Fairmont Mayakoba1.6 mi
Playa del Carmen Calle Avenida Petempich2.2 mi
Playa del Carmen Secrets Capri2.5 mi
Playa del Carmen The Reef Coco Beach Resort2.6 mi

FAQs when booking at Viceroy Riviera Maya

  • How close is Viceroy Riviera Maya to the nearest airport, Cancún?

    With no traffic, the 27.6 mi drive between Viceroy Riviera Maya and Cancún (the nearest airport) will generally only take about 55min. If you’re staying in a metropolitan area, you may see your drive time increase due to busy roads.

  • What is the best way for guests to get from Cancún to Viceroy Riviera Maya?

    Getting from Cancún to Viceroy Riviera Maya can be as easy as renting a car at the airport’s rental desk for, on average, $55/day in Playa del Carmen. Luckily, Viceroy Riviera Maya has parking on site for guests who choose this method of transportation. One of the more popular options today is to take a taxi or ridesharing service directly from Cancún to the hotel. This option is often cost effective, but guests must keep a lookout for peak time rates.

  • Is Viceroy Riviera Maya considered pet-friendly?

    Guests are allowed to bring house pets to Viceroy Riviera Maya during their stay.

  • Is there a pool at Viceroy Riviera Maya?

    Yes. Many people visiting Playa del Carmen look for a hotel with a pool. Viceroy Riviera Maya has a pool on site that hotel guests may use, but be advised that hotels typically have rules in regards to pool usage.

  • What is the Viceroy Riviera Maya phone number?

    For questions about Viceroy Riviera Maya and your reservation, contact the front desk directly at +52 984 877 3000.

  • Does Viceroy Riviera Maya have Wi-Fi available?

    Yes, Viceroy Riviera Maya has Wi-Fi available to hotel guests.

  • Is there a gym or fitness center at Viceroy Riviera Maya?

    Yes, there is a gym available to Viceroy Riviera Maya guests. Gym hours may not be 24 hours so it is recommended you ask the front desk during check-in.

  • What is the check-out time at Viceroy Riviera Maya?

    Viceroy Riviera Maya has a normal check-in time of after 3:00 PM, and check-out time of before 12:00 PM.

  • Is there a restaurant at Viceroy Riviera Maya?

    Yes, there is a restaurant on-site at Viceroy Riviera Maya, Playa del Carmen, QR, Mexico. If you’re more interested in drinking than eating, there’s a bar on-site too.

  • Does Viceroy Riviera Maya have a laundry service?

    Viceroy Riviera Maya does have a laundry service. Contact the property for details. There is also an ironing board and iron in the accommodation.

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