The Sultan Hotel Jakarta Hotel

Great breakfast. Good gym and have areas for jogging outside. Was upgraded to suite room by wonderful staff. Restaurants in the hotel are very good. Hotel stands in huge grounds and has a countryside feeling although it's in the city center. Rooms were big cos it's was made for Hilton specification the bar was good cos avoided Jakarta traffic in the whole next time will stay there cos maintenance is good for that old property.After I complained the restaurant manager personally delivered a large plate of fruit to my room with profuse apologies. I was also given VIP treatment at subsequent breakfasts. Guest care was the priority. Front desk team were efficient in dealing with my error in booking the wrong night. The two gentleman on the night shift were pleasant and had a good personality. Staff at all levels of responsibility focused on guest satisfaction, with a smile. There were complementary soft drinks in the room minibar, and lunchtime traditional game land music and singing in the hotel lobby. Nice touches. Premature clearing of my breakfast table resulted in removal of unfinished food, drinks and cutlery while I was away at the buffet.

The staff were attentive, when they realized we were a family they offered us two rooms with a connecting door, very thoughtful. The room itself is very spacious, and the bathroom is huge. Stuff that’s hard to find on newer hotels. Even though the hotel is old, I find it in great condition. The breakfast was also great. We highly enjoy the dim sum, porridge, and many other options they had to offer. Hotel has a bad maintenance (many things look too old to operate), lobby and rooms will give a sense of a very old hotel.

Really convenient for attending events at JCC, rooms are really big and comfortable even if tired and almost in need of refurbishment. Good food choice and consistent quality both at breakfast and at restaurant. Room service is efficient and reasonably quick. Room and common area are clean. People at taxi stand try to promote silver bird in a really pressing mode, it is not professional and is disappointing. Moving walkway to JCC were all not working as was off the air-con in the tunnel, making reach the JCC bit uncomfortable.