The Sultan Hotel Jakarta
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The Sultan Hotel Jakarta Hotel

Jl. Jend.Gatot Subroto Po Box 3315 Jl. Jend.Gatot Subroto Po Box 3315, Jakarta 10002, Indonesia Show Map

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8.1
Excellent from 628 reviews
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About The Sultan Hotel Jakarta

The Sultan Hotel Jakarta provides modern 5-star accommodation in Jakarta. It has a gym, as well as an outdoor pool, free Wi-Fi and outdoor tennis courts.

Sultan Hotel provides a garden to relax in, as well as free private parking on site. It offers an executive floor and body treatments, as well as fitness classes.

The rooms at The Sultan Hotel are air-conditioned and offer direct pool access, a mini bar and slippers. Each includes a private bathroom with a rain shower and a hair dryer.

The Sultan Hotel Jakarta boasts convenient dining options, including international, Asian and Halal dishes at Lagoon Cafe and Japanese food at Nippon Kan. Room service is also available 24 hours a day.

Sultan Hotel is within walking distance of Jakarta Convention Centre, Pacific Place Jakarta and Gelora Bung Karno Stadium. Soekarno-Hatta International Airport is within a 30-minute drive and the hotel provides a shuttle service.

Excellent 8.1
628 guest reviews

Hotel Features

Activities

Fitness classes, Fitness center, Tennis, Kids' club, Playground, Massage

Policy

Pets not allowed

Services

Business secretarial services, Business center, Car rental, Wake-up service, Daily housekeeping, Fax/photocopying, Fax, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Multi-lingual staff, Photocopier service, Contactless check-in/check-out, Tour desk, Face masks for guests available, Spa, Key access, Beauty salon, 24-hour security, Airport shuttle (surcharge), Free babysitting/child services, Shuttle service (free), Conference rooms, Ticket service

General

ATM on-site, Electric kettle, Executive lounge access, Fan, Feather pillow, Fire extinguisher, Gift shop, Laundry facilities, Ironing service, Flat-screen TV, Free toiletries, Shoeshine, Garden view, Shops (on site), Room service, Smoke alarms, Heating, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Hot tub, Interconnected room(s) available, Child pool, Outdoor pool, Key card access, CCTV in common areas, CCTV outside property, No smoking, Restaurant, Bar/Lounge, Landmark view, Hand sanitizer in guest accommodation and key areas, Express check out, Parking, Hairdryer, Lockers, Screens or physical barriers placed between staff and guests in appropriate areas, Cable or satellite TV, Use of cleaning chemicals that are effective against coronavirus, Air-conditioned, Newspapers, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Pants press, Food can be delivered to guest accommodation, Guests can opt-out of accommodation cleaning service, Complimentary breakfast, Pool towels, Staff follow all safety protocols as directed by local authorities, Pool view, Coffee shop, Bathrobe, Private bathroom, Garden, Private check-in/check-out, 24hr front desk, Designated smoking area, Storage available, Private parking, Spa and wellness center, Terrace/Patio, Increased accessibility, Linens, Towels, Safety deposit box, Fireplace, Grill, Seating area, Elevator, Minibar, Shampoo, Shower, Iron and ironing board, Shower cap, Slippers, First-aid kit, Socket near the bed, Additional toilet, Sofa, Alarm clock, Bathtub, Soundproofing, Body soap, Bottle of water, Bridal suite, Tea/coffee maker, Telephone, Carpeted, Tile/marble floor, Refrigerator, Toilet, Toilet paper, Safe, Sauna, Toothbrush, City view, Clothes rack, Trash cans, Tumble dryer, TV, Conditioner, Valet parking, Desk, VIP room facilities, Wardrobe or closet, Drying rack for clothing

Internet

Wi-Fi available in all areas, Internet, Free Wi-Fi

Check-in

From 2:00 PM

Check-out

Prior to 12:00 PM

The Sultan Hotel Jakarta reviews

The Sultan Hotel Jakarta
8.1
Excellent
from 628 reviews

Rating summary

  • Cleanliness 8.0
  • Comfort 8.2
  • Location 8.6
  • Services 7.9
  • Staff 8.6
  • Value for money 8.0

Recent reviews of The Sultan Hotel Jakarta

  • Sally M

    Sep 2018

    Verified Stay

    A Relaxing Hotel

    Great breakfast. Good gym and have areas for jogging outside. Was upgraded to suite room by wonderful staff. Restaurants in the hotel are very good. Hotel stands in huge grounds and has a countryside feeling although it's in the city center. Rooms were big cos it's was made for Hilton specification the bar was good cos avoided Jakarta traffic in the whole next time will stay there cos maintenance is good for that old property.After I complained the restaurant manager personally delivered a large plate of fruit to my room with profuse apologies. I was also given VIP treatment at subsequent breakfasts. Guest care was the priority. Front desk team were efficient in dealing with my error in booking the wrong night. The two gentleman on the night shift were pleasant and had a good personality. Staff at all levels of responsibility focused on guest satisfaction, with a smile. There were complementary soft drinks in the room minibar, and lunchtime traditional game land music and singing in the hotel lobby. Nice touches. Premature clearing of my breakfast table resulted in removal of unfinished food, drinks and cutlery while I was away at the buffet.

    8.5
  • Yna A

    Jun 2018

    Verified Stay

    Historial Place

    The staff were attentive, when they realized we were a family they offered us two rooms with a connecting door, very thoughtful. The room itself is very spacious, and the bathroom is huge. Stuff that’s hard to find on newer hotels. Even though the hotel is old, I find it in great condition. The breakfast was also great. We highly enjoy the dim sum, porridge, and many other options they had to offer. Hotel has a bad maintenance (many things look too old to operate), lobby and rooms will give a sense of a very old hotel.

    8.5
  • Sander J

    Mar 2018

    Verified Stay

    Fabulous Staff

    Really convenient for attending events at JCC, rooms are really big and comfortable even if tired and almost in need of refurbishment. Good food choice and consistent quality both at breakfast and at restaurant. Room service is efficient and reasonably quick. Room and common area are clean. People at taxi stand try to promote silver bird in a really pressing mode, it is not professional and is disappointing. Moving walkway to JCC were all not working as was off the air-con in the tunnel, making reach the JCC bit uncomfortable.

    10.0