Everything was great. Staff went above and beyond to do whatever they could for us. The hospitality provided by the staff was excellent, polite and always just ready to help in any way. Nothing was touch trouble. Very nice and clean. Great location. I stayed with my family of three members include myself. I am very happy we had proper three beds in the room. Had a wonderful stay in Seoul and this hotel played a big role in it. It is really good overall, but be aware that the room might be small.