Don't let the low rating of this hotel put you off. Yes, the rooms are small and basic but very clean. Bed really comfortable and we had a great powerful shower. The staff is lovely and very helpful. Breakfast was fine, the staff is constantly refilling things. The coffee is great and there is plenty juice, fresh fruit, yogurt, cereals, cold meat, cheese, pastries etc. Reception provides a city map and can help with travel plans. Hotel is in a good location for most attractions. The location is at a pedestrian street with several pintxos-bars, a 10-15 minute walk to the Guggenheim, nice shops around, a taxi stand across the street. We didn't miss anything. Only things that would have made it better would be a safe and a kettle. Loved the city will be back.