Staff was extremely friendly and knowledgeable. Hotel is clean and very well maintained. Ai Cavalieri is not easy to find, but once there you realize what a little gem of a place/palalce that it is. Kudos to Alvise on the front desk who actually went our of his way to make sure we made it to the hotel. If you come by water taxi they have their own private dock. Upon arriving, the front desk gave us a wonderful map of the city while writing the highlights and recommendations in. He had excellent dinner recommendations and they made the reservations for us. We were located on the very top floor, very spacious for our family of three, a lovely big bathroom with a large shower and a jacuzzi bath in a separate area of the main room. A large double bed and a sofa bed as big as the main bed. All extremely clean and well presented. Lovely terrace to sit out at night and enjoy a last drink. Position is good but you need to use a private water taxi to get best benefit and they are expensive. Will definitely recommend it.