Hilton Colombo Hotel

Hilton Colombo is one of the best hotels when it comes to wonderful hospitality culinary experience. Two thumbs up for their services rendered when celebrating life's special occasions and going out of their way to satisfy customer satisfaction.The hotel itself is very clean, beautiful decorated and has a wonderful ambiance to it. It could be very easy for a big place like this to feel ostentatious and intimidating but it does a really nice job of combining luxury and comfort. Overall, the hotel is perfect and just needs to maintain the quality of service they provide.

They arranged a car to meet us at the airport, and we used the same driver all week to sightseeing the city and surrounding countryside. We even took a day trip up to Kandy which was tremendous. I cannot say enough about this hotel. Everything was great from the staff to restaurants to lounges to pool area. There's a great Italian restaurant poolside. Everyone at the hotel from the doormen to staff managers was just great to us. I even lost my camera somewhere on the grounds and when I alerted the lobby manager I had lost it, they had an all-out search for it. It was found and returned to me within the hour. I was very impressed. I would go back again tomorrow if I had the opportunity. It was the most comfortable hotel I've ever stayed at. My daughter even commented she has never seen my husband so relaxed on vacation before. Usually, he finds something to complain about, but no complaints on this trip. We would go back just to stay at the hotel and relax.

Central location with rooms overlooking the sea. Warm welcome and friendly service at reception. All questions were quickly answered and any follow up was done efficiently and professionally. The breakfast buffet was plentiful and a great variety of local and western cuisine. The lobby looked great. A bridge leads to the pool on the other roadside, friendly staff and good relaxation in the middle of the city. A great stay in the Capital.

I stayed here for 4 days. It is a very good choice. The hotel is not new, but is nicely updated and you can tell immediately that it is one of the city's premier hotel. I was given an Executive Level room facing south on the 16th floor. I was able to check in several hours before the normal time. The view is spectacular & you can see the Indian Ocean as well as the rest of the hotel's resort-like amenities and restaurants. Everything was in working order, air conditioning, large safe, mini bar/fridge and I had welcome chocolates already placed in the room. The bathroom is adequate in both size and standard Hilton amenities. Turn down service was provided without requesting it. The Executive Lounge staff are extremely friendly but I found the layout & size very cramped. There are very few seats and tables and the hot food selections are jammed into a tight corner. The bar is not self serve, but the staff are quick to refill your beverages. The view is to the north & is of the port and industrial area. I preferred my southern room view. Being a Diamond I was grateful to take my breakfast in the much larger and comfortable ground floor restaurant. It has a spectacular buffet in the morning with Sri Lankan, other Asian cuisines and standard Western selections. The grounds are quite extensive and cross over a main road (a bridge is provided to walk above the traffic). The landscaping is meticulously kept and many events were taking place and photos being taken. The place is beautiful outside. The pools & health club are located over the road along with several more restaurants. I only had a drink at the inviting pool bar. My flight was very late (1 am) and I was offered an extremely generous check out time. In addition I was invited to await my prearranged car to the airport in the Executive Lounge after check out. This hotel really understands customer service. Very impressive and many thanks to the front desk team!