Staffs are friendly, they will help you with everything you need. A big plus because my cousin left his shoes and when I message them in facebook, one of their staff sent the shoes back to us via LBC on the same day. Kudos to their very trustworthy and reliable staffs. Definitely coming back and recommending this hotel. Also they allowed us to check in early and use our free buffet breakfast on the 1st day since our flight back to manila on the last day is super early. Water problems. No water late at night and early morning. Very slippery tile surrounding the pool.