We are regular customers because of the location, value for money and the staff especially the kitchen staff who are very accommodating and friendly! The hotel is friendly with children and rooms are spacious. We like that we are just a few minutes walk to the market, park and popular attractions. We arrived late in the afternoon. Security guards in the parking area are also very helpful. It is near Burnham Park so that was nice too. Waitresses and waiters on the restaurant seem to be new or were trainees, they did not pay much attention on our needs. Neighboring rooms were noisy and we could here the fighting and crying on the next room.