Hilton Palacio Del Rio
4 stars
8.4
Very good
(2377)
4 stars
Updating price...

Hilton Palacio Del Rio

4 stars
200 South Alamo Street, San Antonio, TX 78205
8.4
Very good
2377 reviews
Updating price...

Overview

Rating
Daily Mandatory Charge includes: 1.25% S.A. T.P.I.D. Fee If the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in our 4-Diamond hacienda-style hotel has a balcony overlooking the River Walk or the cityHilton
Daily Mandatory Charge includes: 1.25% S.A. T.P.I.D. Fee If the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in our 4-Diamond hacienda-style hotel has a balcony overlooking the River Walk or the city. In walking distance from restaurants, bars and shops, we're across the street from the Henry B. Gonzalez Convention Center and boast 25 meeting rooms for events. Check out River's Edge Cafe + Patio Bar, Tex's Sports Bar (the only sports bar on the River Walk) and the famous Durty Nelly's Irish Pub. We also offer Starbucks in our lobby-level Coffee Cupboard.Hilton
Rating
8.4
Very good
Based on 2377 verified guest reviews

Available rates

Thu 5/1
Fri 5/2

Amenities

  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Tea/coffee maker
  • Valet parking
  • Business center
  • Flat-screen TV
  • TV

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.

The neighborhood - Downtown

200 South Alamo Street, San Antonio, TX 78205

What's nearby

  • Hilton Palacio Del Rio1 min walk
  • La Antorcha de la Amistad2 min walk
  • St. Joseph Catholic Church3 min walk
  • Magik Theatre Downtown4 min walk
  • Ripley's Believe It or Not4 min walk
  • Alamo IMAX Theatre5 min walk
  • Otto Bombach House1 min walk
  • Arneson River Theatre3 min walk
  • La Villita Historic Arts Village3 min walk
  • Hemisfair Park4 min walk
  • Staacke Brothers Building5 min walk
  • Rivercenter Mall5 min walk

Reviews

8.4
Very good
2377 verified ratings
Wonderful
1402
Very good
307
Good
226
Okay
144
Fair
116
Mediocre
68
Poor
114

Summary of reviews

Guests say
Guests appreciated the excellent location near the Riverwalk and attractions, but many expressed dissatisfaction with the high parking fees, noise levels at night, and issues with cleanliness and bathroom facilities. Customer service received positive remarks, but the overall value for the price was questioned due to additional charges.
AI-Generated from customer reviews
Location10 out of 10
Service9 out of 10
Cleanliness3 out of 10
Bathroom3 out of 10
Value for Price2 out of 10
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Score by provider

All reviews

8.0
Very good
Martinez, Apr 2025
Pros (+) The room was very clean. Nosie wasn't an issue at all. I like how there was plenty of towels. Its on the river walk so we had easy access to the bars and restaurants nearby. Valet was also great since there's no parking lot nearby.
Cons (-) The pool!! It needs a lot of work. The water level in the pool was low, there was dirt or pieces of grout in the pool which made it hard to stand up in certain areas of the pool. Not very clean in or out the pool.
6.0
Okay
Thomas, Apr 2025
Pros (+) The location was great for the river walk. The Staff was super friendly and helpful. Helped that they have valet parking since there isn't alot of options for parking on weekends.
Cons (-) The room was dirty and really dated. The TV stand and behind was full of dust. There was cracking paint on the patio above us. Mystery stains on the bathroom wall. Valet cost is exorbitant if only staying for a night.
5.0
Fair
Jeff, Apr 2025
Pros (+) It was right on the river walk accessible to everything.
Cons (-) Room wasn’t worth the amount I paid for it. The room was duty and the tub appeared dirty. I called the front desk about the tub housekeeping came and cleaned it. So the tub smelled clean but the tub is stained I guess. Incidental fees were 100 per night parking was 55 per night none of that was disclosed anywhere. There was construction going on across the street that started everyday at 7am so no...
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10
Wonderful
Joe, Apr 2025
Pros (+) Connected to Riverwalk
Cons (-) Not having a microwave, fridge very small
10
Wonderful
Emmanuel, Apr 2025
Pros (+) Very clean, staff super friendly, great location
8.0
Very good
Pamela, Apr 2025
Pros (+) The location was excellent. We visited each of the restaurants and the staff at each were efficient and friendly. Durty Nelly's was really fun. The Valet staff were incredible,especially Ruben! He was just so outstanding. He offered suggestions when we had questions. He gave us water and even offered to get us coffee. We were there for my grandson's BMT graduation and I was so touched by the since...
Cons (-) The laundry facility could use serious updating. The product dispenser did not work and the dryer did not dry.
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10
Wonderful
Stephanie, Apr 2025
Pros (+) Location
Cons (-) There is construction going on across the street and they were working at 6am on a Saturday, it made it hard to get some rest.
9.0
Wonderful
Cynthia, Apr 2025
Pros (+) Michael Gonzales stood out as a cheerful, helpful employee. He greeted us every time and was always trying to be helpful. He gave wonderful recommendations and direction to our whereabouts for the Day. ⭐️
9.0
Wonderful
Beverley, Apr 2025
Pros (+) Staff were so friendly! Comfortable room right on river walk. Check in process very informative.
Cons (-) Coffee! ☕️. Wish they had a real Barista with great beans instead of freeze dried mass produced.
5.0
Fair
Senora, Apr 2025
Pros (+) Location was excellent.
Cons (-) My room wasn't clean at check in, so they put me in another dirty room.