The staff were very courteous, kind and solicitous. This is the only thing I liked in this hotel. 1. The musty smell of the room. 2. The breakfast which was buffet style and included as a free feature of the room rate did not include free hot chocolate. I was charged for it. After I finished eating, I was told that I have to first pay for the drink because it is not included in the free buffet breakfast. I was incensed but I didn't show it and left in a huff because I had to go to church immediately. 3. I was being charged for the extra room key. The front desk staff told me when I asked for an extra key that I have to pay Php 200 for an extra key because my son was sound asleep in the room and he didn't open the door after a few knocks I made. A bell boy had to open the door. On another occasion I had to borrow an extra key because my son went out for a walk. Good thing on check out they didn't charge me anymore for that extra key.