The minute you arrive and greeted by the extremely attentive valet staff you are escorted into the lobby you exhale all stresses you may have come with in extra baggage. I highly recommend spending the extra dollar to experience the Club Level, and if you have an extra dollar, do the ocean view room. The views are Simply Sublime. The room exudes effervescence with a incredible design aesthetic that compliments your views outside. Now the room is intimate, but very well appointed and have the most incredible beds you will sleep on. I have to give a huge Thank You to Penny. Outstanding, Gracious, Personable and will know your name the minute you meet. All I can say is WOW, beautiful customer service. The spa is an experience you should not miss. Beautiful and incredible staff and therapists. There was a â€œhiccupâ€ I encountered and the spa staff could have not been so gracious. They bent over backwards to rectify the issue. I have to Thank You for exemplary service. I was booked with Spencer who is an outrageously amazingly talented massage therapist, I highly recommend booking him if he is available. If you have to workout, it is one of the Best views to do it. In a nut shell, the Ritz Laguna Niguel is one of the top properties in the Ritz Carlton chain with Amazing views, Amazing customer service and Amazingly beautiful facilities. Guarantee you will not be disappointed.