I stayed at this hotel with my family for 5 days. Thought we were supposed to stay for 3 days only! We really enjoyed everything there, staring from the location which overlooks the lake of Lugano with an amazing view of the city. The rooms are nice with balconies with a lovely view. The hotel has an indoor pool which was enjoyed by our kids. The hotel offers an open buffet breakfast with a huge variety of delicious food. We never had the chance to try lunch or dinner there, so I can't really say how the food is. They offer free parking with plenty of parking spots. We have recently stayed at this Hotel. Yes location is good, facilities are also good and so is cleanliness. We were however disappointed by the breakfast service. For the price that was paid the breakfast was too poor. Just a continental breakfast with no hot items. Even fresh orange juice against a charge. Apart from the restaurant service, we had no complaints, parking facilities are very good and heating is adequate. We booked here because of our past experience, however if a good breakfast is important to you, look elsewhere.