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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay Resort

78-128 Ehukai Street 78-128 Ehukai Street, Kailua-Kona, Island of Hawai'i, HI 96740, United States Show Map | Official Site

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7.2
Good from 545 reviews
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About Sheraton Kona Resort & Spa at Keauhou Bay

Featuring an indoor pool, a rooftop terrace and outdoor tennis courts, Sheraton Kona Resort and Spa is a deluxe place to stay in Kona. It has a fitness centre, as well as a Jacuzzi, a sauna and water slides.

The air conditioned rooms at Sheraton Kona Resort and Spa are spacious and provide a refrigerator, wireless internet access and an alarm clock. They feature a radio, a desk and ironing facilities.

Sheraton Kona Resort and Spa's in-house restaurant, Kai, is a popular place to have a meal. Each evening, guests are able to enjoy a drink in the cosy lounge bar.

For those wishing to dine out during their stay at Sheraton Kona Resort and Spa, there are a selection of restaurants located nearby. The staff at the tour desk are available to book tours and sightseeing trips in Kona.

Good 7.2
545 guest reviews

Hotel Features

Activities

Fitness center, Fishing, Game room, Golf, Snorkeling, Playground, Pool table, Hiking, Massage, Cycling, Diving, Horse riding, Karaoke, Kids' club, Pay-per-view channels, Table tennis, Outdoor tennis, Bicycle rental

Policy

Pets allowed on request. Charges may apply.

Services

Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wake-up service, Daily housekeeping, Mini-market on site, Tour desk, 24-hour security, Business center, Spa, Wedding services, Babysitting or child care, Beauty salon

General

Increased accessibility, Cribs available, Gift shop, Laundry facilities, Smoke alarms, Hot tub, Indoor pool, No smoking, Restaurant, Bar/Lounge, Hairdryer, Cable or satellite TV, Air-conditioned, 24hr front desk, Refrigerator, Designated smoking area, Terrace/Patio, Linens, Towels, Elevator, Minibar, Iron and ironing board, Additional bathroom, Additional toilet, Alarm clock, Balcony, Bathtub, Body soap, Bottle of water, Carpeted, Chapel/shrine, Coffee machine, Conditioner, Desk, Entire unit wheelchair accessible, Executive lounge access, Feather pillow, Fire extinguisher, Flat-screen TV, Free toiletries, Heating, Interconnected room(s) available, Kids meals, Laptop safe, Lowered sink, Mountain view, Newspapers, Pants press, Pool with a view, Private bathroom, Radio, Raised toilet, Roll-in shower, Safety deposit box, Sea view, Seating area, Shampoo, Shower, Slippers, Snack bar, Sofa, Sofa bed, Tea/coffee maker, Telephone, Toilet, Toilet paper, Toilet with grab rails, Trash cans, Valet parking, Vending machine (drinks), Vending machine (snacks), VIP room facilities, Walk-in shower, Wardrobe or closet, Ironing service, Shops (on site), Bathrobe, Garden, Spa and wellness center, Bicycle available, Physical distancing in dining areas, Physical distancing rules, CCTV in common areas, CCTV outside property, Hand sanitizer in guest accommodation and key areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, All plates, cutlery, glasses and other tableware have been sanitized, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, Child pool, Outdoor pool, Coffee shop, Parking (surcharge), Rooftop, Safe, ATM on-site, Room service, Express check out, Sauna, Storage available

Internet

Wi-Fi, Free Internet

Check-in

From 3:00 PM

Check-out

Prior to 11:00 AM

Sheraton Kona Resort & Spa at Keauhou Bay reviews

Sheraton Kona Resort & Spa at Keauhou Bay
7.2
Good
from 545 reviews

Rating summary

  • Cleanliness 7.7
  • Comfort 7.9
  • Location 8.0
  • Services 7.5
  • Staff 8.0
  • Value for money 6.5

Recent reviews of Sheraton Kona Resort & Spa at Keauhou Bay

  • Declan B

    Sep 2018

    Verified Stay

    It Was Amazing!

    The front desk agent upgraded my room as well as my parents room. We stayed there for about a week and after only one day there the whole staff was treating us as if they had known us their whole lives. The restaurant staff loved my daughter and made a big deal about seeing her every morning for breakfast. One morning my husband and I left her with my parents and when we showed up at the restaurant without her and the whole staff was acting sad and wanted to see her. Traveling with a kid is never easy but the staff at this hotel made it very easy for us. We loved the pool, had a blast on the slide, and the little sandy beach kids areas was awesome for the kids. It was also really cool to watch the manta rays at night. If we ever return to the big island I will absolutely be staying at this hotel.

    10.0

  • Anonymous

    Solo travelers

    Mar 2017

    Verified Stay

    would not return and would not recommend this hotel

    Service from front desk staff was poor to say the least. When I arrived there was 1 person on duty and they were serving another guest. I waited at the SPG Gold Member desk and when they were free they asked me to move down to the desk where they were positioned (not a problem with this) however they did not acknowledge my Gold Status which entitles me to certain benefits. Once I asked, they reviewed my booking an upgraded my room which is one of the benefits but failed to mention any of the others. Directions to my room were poor and took me 10 mins to make my way with bags as there was no offer of assistance. The room was fine, however very noisy at night with the wind and waves....so much wind that the balcony doors constantly rattled throughout the night. Hot water in the shower was non-existent in the evenings and not pleasant having a cold shower at 11pm after a long day out sightseeing. Cleanliness of the room was terrible....dust everywhere, dark hairs and a pubic hair in the bed linen (I have blonde hair, so clearly not mine) and a dark black hair embedded in dried soap on the soap holder in the shower which I noticed on day 1 and even after my room had supposedly been cleaned it was still there. On check out, there were 3 staff on duty, 1 on the phone on SPG Gold Preferred counter (who didn't even make eye contact despite the fact I was standing in front of him), a lady at the far counter not serving anyone but busy looking at her computer & lady on the middle counter serving another guest who was the only one to acknowledged me and suggested I move to the counter where the lady was looking at her computer....I then stood there for over a minute before she acknowledged me which seemed to be an inconvenience to her. When I booked there was no mention of the daily resort charge on paperwork and was only informed of this on check in. This trip was a treat for my birthday and was disappointed to say the least.

    5.5

  • kenneth

    Young couples

    Feb 2017

    Verified Stay

    convenient to the volcano

    it's being renovated. noisy air conditioning. windows don't open. pillows uncomfortable.

    6.7