Pros: Food was delicious and the servings were big enough to share. Our room was very spacious and clean. Great location. It was near Market! Market! and Bonifacio High Street. Cons: We can hear the TV from the other guests' room as well as people talking in the hallway. Swimming pool did not have heating. We had pastries that were served as snacks but we were all too full from dinner that we requested it to be brought to our rooms instead so we can eat it as a midnight snack. The pastries were apparently 'lost' and the person we gave the instructions to kept pointing fingers as to who he instructed to bring them to our rooms. Although there were a few cons, we loved our stay here. We would appreciate better customer service next time we visit. An apology would have been sufficient and less stressful than having to hear them blame each other.